Senior QA Analyst – Salesforce Health Cloud

Senior QA Analyst – Salesforce Health Cloud Fredericton, Canada | Posted on 10/06/2026

Senior QA Analyst – Salesforce Health Cloud

Client:

Service New Brunswick (SNB) – Social Development

Requisition:

SNB – SD – QA Analyst

Location:

Remote, with optional onsite work in Fredericton, NB

Contract:

October 19, 2026 – December 31, 2026 - Possible Extensions

Schedule:

Monday–Friday, 8:15 AM–4:30 PM AST

Work Arrangement:

Remote or onsite

Engagement:

Full-time contract

Position Overview Service New Brunswick (SNB) is seeking an experienced

Quality Assurance (QA) Analyst

to support the Digital Transformation initiatives within the Department of Social Development.

Social Development has been using

Salesforce technology since 2022

to support the delivery of social services, including service applications, client needs assessments, care plans, monitoring, and reporting.

The successful QA Analyst will play a

leadership role in ensuring the quality, stability, reliability, and performance of Salesforce-based applications , with particular emphasis on

Salesforce Health Cloud and Service Cloud .

The resource will be responsible for developing and executing

manual and automated test cases, test plans, regression testing, integration testing, data validation, defect management, QA reporting, and quality strategy . The QA Analyst will work closely with development teams, business stakeholders, product owners, and support teams and will participate in requirement reviews to identify potential defects early in the development lifecycle.

Key Responsibilities

Develop, maintain, and execute comprehensive

QA strategies and test plans .

Participate in the development of project-level test plans and QA procedures.

Review business and technical requirements and perform

requirements/gap analysis .

Identify potential defects and quality risks early in the SDLC.

Establish appropriate approaches for

manual versus automated testing .

Create and maintain QA reports, testing documentation, and quality metrics.

Test Case Development & Execution

Design, develop, document, maintain, and execute

manual and automated test cases .

Perform functional and non-functional testing.

Execute test cases for Salesforce releases, upgrades, enhancements, and new functionality.

Maintain repositories of manual and automated test cases based on requirements and change requests.

Develop and maintain performance testing initiatives in accordance with QA best practices.

Test Salesforce

Health Cloud and Service Cloud

functionality.

Test complex

Case Management and workflow automation

within Salesforce data models.

Validate Salesforce CRM business processes, configurations, workflows, and functionality.

Test Salesforce access, permissions, roles, profiles, sharing, and security models.

Validate complex CRM data objects and business rules.

Test Salesforce features and functionality against established best practices.

Data & Integration Testing

Perform testing related to

data integrity and data quality .

Validate complex CRM data objects and associated data-quality rules.

Participate in

data migration testing , including test planning, execution, reconciliation, and validation.

Validate data accuracy before, during, and after migration.

Perform end-to-end integration testing between Salesforce/CRM and external systems.

Validate interfaces, integrations, data exchanges, and downstream/upstream system interactions.

Salesforce OmniStudio The successful candidate must understand the basic implementation and testing of

Salesforce OmniStudio , including:

FlexCards

OmniScripts

DataRaptors

Integration Procedures

Expression Sets

Decision Matrices / Decision Metrics

Automation & Tools

Develop and execute automated tests where appropriate.

Experience with QA/testing tools such as:

Selenium

Support the selection, design, maintenance, and execution of automated testing solutions.

Agile / Scrum

Perform manual and regression testing within

Agile/Scrum software development environments .

Participate in sprint planning, daily stand-ups, retrospectives, demonstrations, requirement reviews, and quality review sessions.

Work collaboratively with developers, business analysts, product owners, business users, and other QA resources.

Identify, document, prioritize, track, an