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Customer Service Representative

3 months ago

Milton, Canada Allied Cans Full time

We Are


Allied Cans Limited is a Grupo Comeca company based in Ontario, Canada. Allied Cans is one of the leading industrial can manufacturers in North America, and the only general can line, and UN rated steel pail manufacturer in Canada. Our Milton, ON plant specializes in the manufacturing of cans and pails for the paint, coatings, adhesives, sealants, and chemicals industries.


Grupo Comeca is a Latin-American leader in the packaging industry with headquarters in Costa Rica and manufacturing operations in Canada, Mexico, Central and South America. Comeca has 39 factories dedicated to the manufacturing of corrugated cardboard boxes, paper products, folding cardboard products, tinplate containers, plastic containers, among others.


Our values of Respect, Human Development, Commitment, and Customer Satisfaction are the reason why Grupo Comeca has prevailed since its foundation in 1978.


The Role


The Customer Sales Representative will contribute to the sales of the company. This position is responsible of educating prospective customers while supporting existing customers with information and assistance that relates to ACL products. This role will work closely with the Sales Manager to secure future sales.


What You Will Do


·       Answer the telephone

·       Meet and greet visitors

·       Take customers’ orders

·       Update and maintain the Sales Order log on daily basis

·       Enter orders in the ERP and send order confirmation to customers

·       Update customers about status of their orders in a timely manner

·       Coordinate with Operations Manager availability of inventory

·       Prepare quotations, sending samples and catalogues through mail or courier

·       Prepare reports in Excel, Word or other

·       Maintaining an ordinary filling system

·       Prepare and send invoices to customers on the same day the product departs the warehouse

·       Answer all customers inquiries and direct to Sales Manager if needed, any other unanswered questions

·       Assist in the preparation of materials for marketing shows or other similar events as required

·       Collect and complete the New Vendor Form with all relevant customers data

·       Create and update product pricing in the ERP from the information provided by the Sales Manager

·       Enter the customer’s product codes in the customer’s profile in the ERP.

·       Contact freight forwards to be able to obtain the best quotation for our customers.

·       Dispatch shipments- communicate with carriers to monitor freight movements.

·       Communicate any shipment modifications to the sales team and update customer.

·       Assume complete and final responsibility for customers’ orders.

·       Work with carriers to resolve issues, escalate problems when necessary.

·       Assist in obtaining PODs from carriers.

·       Order office supplies.

·       Book Air tickets and hotels.

·       Maintain the office and boardroom for meetings.

·       Arrange cheque pick up from customers.

·       Enter new customers into the ERP system and EDC.

·       Run credit reference cheques on new customers.

·       Follow up with collections.

·       Pick up the mail and sort it accordingly.

·       Other administrative tasks.


Knowledge & Qualifications


Education and/or credentials in Business Administration or a related field

Proven industry sales experience