ABB Robotics Service Manager

3 days ago

Mississauga, Ontario, Canada USTBC ABB Installation Products Inc. Full-time

Lead ABB Robotics Canada service strategy and growth as a hybrid Service Manager overseeing customer satisfaction, productivity, and P&L performance.

As Service Manager, you will lead the service organization and run its day-to-day business. You will implement strategy, optimize resources, and drive profitable growth. The role combines financial oversight, service productivity, customer relationships, and organizational development.

Key Responsibilities:

  • Create and implement service strategy within the management team
  • Drive performance targets across financial and operational measures
  • Improve existing services and develop new service products
  • Build customer relationships supporting growth, satisfaction, and retention
  • Guide, motivate, and develop direct and indirect reports

Requirements:

  • 12+ years managing service, field service, maintenance, or aftermarket operations
  • Proven service strategy execution driving growth and customer satisfaction
  • Financial acumen managing budgets, P&L, and operational KPIs
  • Experience coaching high-performing teams in customer-focused environments
  • Strong leadership, communication, and stakeholder management skills

Bring service leadership, financial discipline, and customer relationship expertise to ABB Robotics Canada’s hybrid organization.