Lead Client Technology Services in Toronto
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In this full-time position, you will report to the Manager of Client Services and play a crucial role in overseeing service delivery operations. This involves continuous improvement initiatives and building effective workflows to optimize user experiences across the campus.
Key Responsibilities: • Design and improve technology service delivery processes • Lead and mentor technical staff to ensure service quality • Analyze service performance and implement enhancements • Manage endpoint deployment, configuration, and lifecycle • Create knowledge resources for training and support
Requirements: • Bachelor's degree in IT or equivalent • Minimum 5 years of experience in complex IT settings • Experience in providing technical leadership for diverse environments • Competency in mobile device management strategies • Strong communication and interpersonal skills
Utilize your technical expertise in this vital lead role to shape service delivery at the University of Toronto.
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