Customer Support Engineer Tier I
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Resolve technical inquiries through email, tickets, chat, and calls Debug VCL, caching, HTTP headers, TLS, and DNS Guide customers through Control Panel, API, CLI, and permissions Assess cases, document evidence, and escalate to Engineering Monitor events and participate in occasional PagerDuty on-call rotations Requirements:
Two to four years in technical support, systems administration, or networking Understanding of HTTP/S, TCP/IP, TLS, DNS, BGP, and routing Working ability in VCL, Python, JavaScript, Go, Ruby, or Rust Comfort with SaaS control panels, RESTful APIs, curl, and traceroute Strong written communication and analytical customer-support skills Apply your network troubleshooting, scripting, and customer communication skills to Fastly’s edge cloud support team.
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