Regional Director

BGIS is a leading provider of customized facility management and real-estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation through the services we deliver and actively seek new opportunities that drive innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia.

Our Culture

• Culture of Care: We deeply care for each other, our clients, partners, and the communities we serve.
• High Performing Teams: We go Above and Beyond to deliver exceptional services. Integrity, Ownership, Responsiveness, Initiation, Visibility, Drive, and Integration are core to high performance.
• Unwavering Commitment to Sustainability: We conduct every action with a focus on preserving our earth.

Summary

For the assigned region(s), the Regional Director is accountable for operations, financial management and meeting service delivery obligations in a specified geographical region that includes several facilities, employees and clients. This role is expected to understand, coach and train the team in all regulatory and client requirements, and to contribute to strategic and account‑management plans and objectives and people leadership. The Regional Director will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our integrated approach to operating buildings.

Opportunities for Development

• On‑Account and expanded Operational Leadership
• Facility Management Office roles to support accounts
• Project Management leadership roles to lead and execute projects

Key Duties & Responsibilities

Health, Safety, Environment & Security

• Follow and apply all Health and Safety and Emergency Response requirements aligned with both BGIS and Client expectations to ensure safety of all employees and building occupants.
• Work in collaboration with BGIS Health, Safety and Environment Teams for support and direction on key programs to emphasize a safety culture.
• Accountable for meeting all internal and external health, safety, environment and security‑related requirements.
• Accountable for the safe delivery of all work performed.

Account Management

• Continuously engage clients in discussions to understand and anticipate needs, identify and recommend additional services.
• Provide input and contribute to strategic account expansion plans.
• Recommend additional pull‑through services.
• Participate in and contribute to quarterly business reviews.
• Contribute to contract renewal and business development activities.
• Contribute to account governance.
• Adhere to Contract Specific MSA (Master Service Agreement).
• Manage the BGIS ECE Program for the specific client group.
• Responsible for results and action plans related to the Likely to Recommend Survey.

Client Relationship Management

• Accountable for achieving client satisfaction objectives for the assigned region(s).
• Accountable for developing and maintaining effective relationships with clients and managing client expectations.
• Interact with client representatives at the senior management level.
• Act as the focal point of escalation for issues pertaining to facilities within assigned region(s).

Region/Portfolio Budget Development & Management

• Assume financial responsibility for facility operations, including budget management.
• In partnership with finance, develop budgets (O&M, Transaction, capital projects and rent) and be able to support and explain the approach to the client and the account team.
• Using financial reports, perform monthly budget analysis and re‑forecast allocations as necessary.
• Meet annual targets as per contractual performance and client financial targets/indicators.
• Identify cost‑saving opportunities and develop strategies to maximize financial resources.
• Track and report on budget positive or negative trends performance regularly.
• Participate in, provide recommendations, and contribute to continuous improvement projects to achieve efficiency gains and cost savings.

Portfolio Management

• Accountable for operations management for the portfolio of facilities within the assigned region(s).
• Lead the operations and maintenance activities of a portfolio of facilities along with the execution of the portfolio’s programs.
• Oversee the completion and submission of capital plans.
• Create and implement short to mid‑term plans for the assigned region(s).
• Provide input into strategic