Current jobs related to Customer Success Specialist - Fort Erie, Ontario - Rich Products Corporation

  • Customer Success Associate

    10 hours ago

    Fort Erie, Ontario, Canada Rich Products Corporation Full time

    Job OverviewWe are seeking a highly skilled and experienced Customer Success Associate to join our team at Rich Products Corporation. As a key member of our customer success team, you will be responsible for ensuring the satisfaction and success of our Silver-tier customers.About the RoleIn this critical role, you will play a pivotal part in nurturing...

  • Rich Products Customer Advocate

    10 hours ago

    Fort Erie, Ontario, Canada Rich Products Corporation Full time

    Job DescriptionAs a Customer Success Specialist (Contract), you will be responsible for ensuring the satisfaction and success of our Silver-tier customers. This role requires a high level of expertise in customer relationship building, customer success strategy, product expertise, and upselling and cross-selling.Main ObjectivesNurture strong, long-lasting...

  • Bilingual Insurance Solutions Specialist

    3 days ago

    Fort Erie, Ontario, Canada Co-operators Full time

    About the OpportunityWe are seeking a Bilingual Insurance Solutions Specialist to join our team. As a key player in the support and development of our agency operations, you will be responsible for delivering exceptional client experiences, growing sales, and improving customer satisfaction.Main Responsibilities:Sales, service, and profitable growth of...

  • Process Improvement Specialist

    2 days ago

    Fort Erie, Ontario, Canada The Wohl Group Full time

    Job Summary:We are seeking a highly skilled Process Improvement Specialist to join our team. As a Process Improvement Specialist, you will assist in improving the efficiency and effectiveness of our manufacturing processes. This role involves conducting technical analysis of existing processes, analyzing performance data, and implementing corrective...

  • HVAC Systems Specialist

    7 days ago

    Fort Erie, Ontario, Canada OneH2, Inc. Full time

    Job OverviewWe are seeking a highly skilled HVAC Systems Specialist to join our team at OneH2, Inc. in Long Beach, CA. As an HVAC Systems Specialist, you will be responsible for installing, maintaining, and repairing heating and cooling systems, ensuring optimal performance and efficiency.About UsOneH2, Inc. is a US company that designs and manufactures...

  • Assistant Manager, Customs Services

    3 days ago

    Fort Erie, Ontario, Canada Delmar International Inc. Full time

    Mandate: Reporting to the Senior Customs Services Manager, the Assistant Manager is responsible for managing the brokerage team processes, ensuring the appropriate and efficient delivery of customs services to Delmar clients, as well as, ensuring company goals and targets are met. The Assistant Manager is also responsible for managing customs transactions...

  • Contract Administration Specialist

    3 days ago

    Fort Erie, Ontario, Canada The Wohl Group Full time

    Job SummaryThe Wohl Group is seeking a skilled Contract Administration Specialist to administer major program contracts. This role requires strong analytical and negotiation skills, as well as the ability to work independently with minimal supervision.About The JobIn this role, you will analyze customer and company policies to determine the best approach for...

  • B2B Client Relationship Specialist

    10 hours ago

    Fort Erie, Ontario, Canada Rich Products Corporation Full time

    About Our CompanyRich Products Corporation is a leading company in the industry, committed to delivering exceptional customer experiences and driving business growth.ResponsibilitiesDevelop and execute customized customer success plans for Silver-tier accounts, aligning with their unique goals.Identify and monitor key customer success metrics and...

  • HVAC Specialist

    3 days ago

    Fort Erie, Ontario, Canada OneH2, Inc. Full time

    Job OverviewWe are seeking a skilled HVAC Specialist to join our team at OneH2, Inc. The ideal candidate will have relevant experience in installing, maintaining, and repairing heating and cooling systems. As an HVAC technician, you will prioritize calls based on business goals and perform necessary installations and repairs.Responsibilities:- Operate,...

  • NY Ambulance Dispatcher

    2 days ago

    Fort Erie, Ontario, Canada Natural Factors Full time

    Job Summary:We are looking for a highly skilled Transportation Coordination Specialist to join our team at Ambulnz by DocGo. The successful candidate will have excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment.Responsibilities:Coordinate the dispatch of ambulances and other emergency...

  • Dispatcher Service Manager

    13 hours ago

    Fort Erie, Ontario, Canada Natural Factors Full time

    About the RoleWe are seeking a skilled Transportation Operations Specialist to join our team at Ambulnz by DocGo. In this critical role, you will be responsible for coordinating and dispatching medical transport calls in a fast-paced environment.Key ResponsibilitiesCoordinate and dispatch medical transport calls using our CAD system, ensuring efficient and...

  • Communication Specialist

    12 hours ago

    Fort Erie, Ontario, Canada Synchrony Health Services Full time

    Speech Language Pathologist RoleThis position plays a critical role in supporting the communication needs of our patients. The successful candidate will possess a Master's degree in Speech Language Pathology from an accredited program and have 0-1 years of experience in the field.Key ResponsibilitiesAssess patients to identify communication disorders and...

  • Dedicated Residential Cleaning Specialist

    2 days ago

    Fort Erie, Ontario, Canada Rich Products Corporation Full time

    Company OverviewRich Products Corporation is a family-owned food company dedicated to inspiring possibilities. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others.We are a global leader with a focus on everything that family makes...

  • Transportation Operations Specialist

    9 hours ago

    Fort Erie, Ontario, Canada Natural Factors Full time

    About the JobAs a Dispatcher Service Manager at Ambulnz by DocGo, you will oversee the coordination and dispatch of medical transport calls in a dynamic environment. This role requires strong leadership and collaboration skills to ensure seamless communication between teams and stakeholders.Key ResponsibilitiesLead a team of dispatchers in prioritizing and...

  • Talent Development Specialist

    3 weeks ago

    Fort Erie, Ontario, Canada The Wohl Group Full time

    Objective: To design, maintain, monitor and enhance programs, policies and procedures in relation to Learning, Career Development in order to identify and plan for career progression routes of employees.To lead the development and execution of appropriate learning plans for career and competency development. To provide support for individual training where...

  • work methods

    8 hours ago

    Fort Erie, Ontario, Canada The MEARIE Group Full time

    WORK METHODS & SAFETY SPECIALISTReporting to the Manager, Health, Safety & Environment and working closely with operations staff, the Work Methods and Safety Specialist ("WMSS") will provide leadership, support, and expertise to establish, manage, assist and monitor functions associated with HSE at a regional and corporate level. The successful candidate...

  • Product Packaging Specialist

    3 days ago

    Fort Erie, Ontario, Canada Prosper Cannabis Company Full time

    Company OverviewFawn River Cultivation Company is a vertically integrated seed to sale cannabis company headquartered in the state of Michigan. Our focus is to cultivate and provide only the highest quality cannabis flower and premium products while offering world-class customer service to our patients and customers.We strive to build a trusted brand that...

  • Task Management Specialist

    6 days ago

    Fort Erie, Ontario, Canada OneH2, Inc. Full time

    About The RoleWe are seeking a highly organized and detail-oriented Task Management Coordinator to manage and oversee tasks across various departments. As a Task Management Coordinator, your primary goal will be to coordinate workflows, track progress, and ensure that all assigned tasks align with the organization's strategic objectives. You will be...

  • Maintenance Operations Specialist

    3 days ago

    Fort Erie, Ontario, Canada Rich Products Corporation Full time

    Company OverviewRich Products Corporation is a leading food company dedicated to inspiring possibilities. Our products are used in homes, restaurants, and bakeries worldwide, with a focus on providing creative solutions for the food industry. We operate globally, with a strong presence in over 100 locations.We strive to be a global leader in our field, with...

  • Methods Development Specialist

    14 hours ago

    Fort Erie, Ontario, Canada The Wohl Group Full time

    The Wohl Group is seeking a skilled Methods Planner to join our team. As a key member of our Methods Planning team, you will play a vital role in ensuring the efficient production of high-quality Aerospace materials.**Job Summary:**Our ideal candidate will have a strong background in Mechanical/Aerospace Engineering and experience with manufacturing...

Customer Success Specialist

4 weeks ago

Fort Erie, Ontario, Canada Rich Products Corporation Full time

Customer Success Specialist (Contract - Limited Phone Contact)

Location: Buffalo, NY, US* (All Canadian residents must be authorized to work in the USA)

Segment: Customer Service

*THIS IS NOT A REMOTE POSITION. MUST BE WITHIN A COMMUTABLE DISTANCE TO BUFFALO, NY (NO EXCEPTIONS WILL BE MADE).

PURPOSE STATEMENT

As a Customer Success Specialist (Contract) , your mission is to ensure the satisfaction and success of our Silver-tier customers. You will play a critical role in nurturing relationships, resolving issues, identifying growth opportunities, and providing insights to enhance the customer experience.

  • Must understand Canadian culture
  • Must be authorized to work in the US without sponsorship (no sponsorship is available)
  • Must be an outgoing team player that loves collaborating with others
  • Must be comfortable working in a Business to Business environment with limited phone contact
  • Must be able to work in a contract position for approximately a year (possibility for extension)
  • Must be able to work a flexible daytime hybrid schedule, working at home Mon & Fri, and working onsite at world headquarters Tues-Thurs
  • Pay range is $32.92-$35.07 CAD an hour (no negotiations outside of this range)

MAJOR RESPONSIBILITIES

1. Customer Relationship Building (30%):

a. Build and nurture strong, long-lasting relationships with our Silver-tier customers.

b. Act as their dedicated point of contact for inquiries, concerns, and requests.

c. Regularly engage with customers to understand their evolving needs and challenges.

2. Customer Success Strategy (25%):

a. Develop and execute customized customer success plans for Silver-tier accounts, aligning with their unique goals.

b. Identify and monitor key customer success metrics and KPIs.

c. Continuously refine customer success processes for the Silver tier to enhance overall satisfaction.

3. Product Expertise and Insights (20%):

a. Develop an in-depth understanding of our products or services, staying updated on features and capabilities.

b. Provide customers with insights on how to maximize the value of our offerings.

c. Collaborate with internal teams to ensure product improvements based on customer feedback.

4. Upselling and Cross-Selling (15%):

a. Identify opportunities for customers to benefit from additional services or upgraded products.

b. Collaborate with sales and product teams to explore and execute cross-selling strategies.

c. Ensure customers are aware of products or services that enhance their experience.

5. Data and Reporting (10%):

a. Maintain accurate customer records and interactions in the CRM system.

b. Generate regular reports on customer success metrics and outcomes.

c. Share insights with internal teams for continuous improvement.

KNOWLEDGE/SKILLS/EXPERIENCE

  • Bachelor's degree in Business, Supply Chain Management, or a related field is preferred NOT required
  • 2+ years of experience in Customer Success or Account Management
  • Exceptional interpersonal and communication skills
  • Strong problem-solving and issue-resolution abilities
  • Ability to work collaboratively with cross-functional teams
  • Proficiency in CRM software and reporting tools
  • Results-oriented, with a focus on customer satisfaction and retention

SCOPE INDICATORS:

Direct Reports = 0

PHYSICAL REQUIREMENTS:

Ability to work overtime as needed

No travel required (except to work onsite Tues-Thurs at world headquarters).