FTAI Aviation IT Services Lead
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The Technology Service Delivery Lead is responsible for managing the IT support operations at FTAI’s Montreal site, ensuring high-quality service through hands-on involvement and effective contractor management. You will act as an escalation point while fostering strong relationships with site staff and supporting global initiatives. Proficiency in both technological and interpersonal skills is critical for success.
Key Responsibilities: • Manage day-to-day IT support for the site’s operations • Provide direct hands-on support for end-user technologies • Direct contractor activities and ensure adherence to SLAs • Resolve incidents and foster continuous service improvement • Implement training initiatives to support technology adoption
Requirements: • Bachelor’s degree in IT-related field required • 7+ years of relevant IT support experience • Proven experience with Microsoft 365 and endpoint management • Strong communication skills in English and French • Familiarity with ITSM processes needed
Lead technology support at FTAI Aviation, enhancing user experiences through your expertise.
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