![Orca Intelligence](https://media.trabajo.org/img/noimg.jpg)
Customer Success Specialist
4 weeks ago
Orca Intelligence
Orca has been providing freight audit and analytics services to its’ growing client base since 2016. We have experienced tremendous growth since inception and are proud to offer our solution to some of North America’s largest organizations. Orca processes Billions of dollars in freight invoices each year for clients and provides invaluable reporting and analysis to help our clients operate more efficiently. Orca was awarded London’s prestigious ‘Small Business of the Year’ award for 2021 by the London Chamber of Commerce for tremendous growth and community involvement.
Job Summary
The successful candidate will be responsible for many tasks related to the onboarding of new clients, creating and maintaining client SOPs and will be required to build and maintain strong working relationships. The candidate should also expect to be involved numerous meetings with both client’s and vendors.
The candidate will act as an ambassador for their clients within Orca to ensure that client’s needs are exceeded. The successful candidate will also assist internal operations by generating reports, preparing meeting agendas and minutes, monitoring emails, and assisting with administrative tasks as required.
Responsibilities
The successful candidate will:
- Assist with the onboarding of new clients
- Provide weekly status reports of client operations to the CSM
- Coordinate and take minutes of client-related projects, utilizing a project management tool to track the onboarding of carriers
- Build and maintain strong relationships with existing clients
- Serve as the key liaison between the client and Orca’s internal operations
- Attend/Facilitate client meetings as required or scheduled
- Deliver monthly reports to clients
- Provide system training to new clients
- Respond accurately & timely to client inquiries
- Report generation and formatting. A large part of this role will include generating and formatting reports in excel.
- Operating within Orca’s operational system to answer client inquiries.
- Assist other Orca team members with day-to-day operations as required
Qualifications
The ideal candidate will possess the following skills:
- Effective client management and customer relationship skills
- Advanced skills in Microsoft applications
- Ability to work independently and with minimal supervision
- Knowledgeable in project management methods
- Adept facilitation/ presentation skills
- Strong reporting, documenting and analytical skills
Valued Traits
The ideal candidate will possess the following traits:
- Clear communicator
- Client centered
- Rapport builder
- Problem solver
- Proactive attitude
- Strategic thinker
- Honest & direct
- Results-oriented
- Team player
- Outstanding work ethic
- Self-starter
Compensation
Orca provides a competitive compensation package:
- Competitive base salary
- RRSP contribution matching
- Annual performance bonus
- Fantastic benefits package
- Healthcare Spending Account
- Lifestyle Spending Account
- Complimentary cell phone plan
-
Customer Success Specialist
1 week ago
London, Canada J.D. Power Full time**External Title**: Customer Success Specialist - Temporary Position **Internal Title**: Customer Success Specialist - Temporary Position **Location**: Remote **Reports to Title**_:_** Senior Manager, Customer Success **The Role**: **Requirements**: - Must have Customer Service experience, collections experience a plus - Automotive industry experience...
-
Customer Success Specialist
5 days ago
London, Ontario, Canada Orca Intelligence Full timeOrca IntelligenceOrca has been providing freight audit and analytics services to its' growing client base since 2016. We have experienced tremendous growth since inception and are proud to offer our solution to some of North America's largest organizations. Orca processes Billions of dollars in freight invoices each year for clients and provides invaluable...
-
Customer Success Specialist
4 weeks ago
London, Canada Orca Intelligence Full timeOrca IntelligenceOrca has been providing freight audit and analytics services to its’ growing client base since 2016. We have experienced tremendous growth since inception and are proud to offer our solution to some of North America’s largest organizations. Orca processes Billions of dollars in freight invoices each year for clients and provides...
-
Customer Success Specialist
4 weeks ago
London, Canada Orca Intelligence Full timeOrca Intelligence Orca has been providing freight audit and analytics services to its’ growing client base since 2016. We have experienced tremendous growth since inception and are proud to offer our solution to some of North America’s largest organizations. Orca processes Billions of dollars in freight invoices each year for clients and provides...
-
Customer Success Specialist
4 weeks ago
London, Canada Orca Intelligence Full timeOrca IntelligenceOrca has been providing freight audit and analytics services to its’ growing client base since 2016. We have experienced tremendous growth since inception and are proud to offer our solution to some of North America’s largest organizations. Orca processes Billions of dollars in freight invoices each year for clients and provides...
-
Customer Success Specialist
4 weeks ago
London, Canada Orca Intelligence Full timeOrca IntelligenceOrca has been providing freight audit and analytics services to its’ growing client base since 2016. We have experienced tremendous growth since inception and are proud to offer our solution to some of North America’s largest organizations. Orca processes Billions of dollars in freight invoices each year for clients and provides...
-
Customer Success Specialist
3 weeks ago
London, Canada Orca Intelligence Full timeOrca IntelligenceOrca has been providing freight audit and analytics services to its’ growing client base since 2016. We have experienced tremendous growth since inception and are proud to offer our solution to some of North America’s largest organizations. Orca processes Billions of dollars in freight invoices each year for clients and provides...
-
Customer Success Specialist
3 weeks ago
London, Canada Orca Intelligence Full timeOrca IntelligenceOrca has been providing freight audit and analytics services to its’ growing client base since 2016. We have experienced tremendous growth since inception and are proud to offer our solution to some of North America’s largest organizations. Orca processes Billions of dollars in freight invoices each year for clients and provides...
-
Customer Success Specialist
3 weeks ago
London, Canada Orca Intelligence Full timeOrca Intelligence Orca has been providing freight audit and analytics services to its’ growing client base since 2016. We have experienced tremendous growth since inception and are proud to offer our solution to some of North America’s largest organizations. Orca processes Billions of dollars in freight invoices each year for clients and provides...
-
Customer Success Specialist
3 weeks ago
London, Canada Orca Intelligence Full timeOrca IntelligenceOrca has been providing freight audit and analytics services to its’ growing client base since 2016. We have experienced tremendous growth since inception and are proud to offer our solution to some of North America’s largest organizations. Orca processes Billions of dollars in freight invoices each year for clients and provides...
-
Customer Success Specialist
4 weeks ago
London, ON, Canada Orca Intelligence Full timeOrca IntelligenceOrca has been providing freight audit and analytics services to its’ growing client base since 2016. We have experienced tremendous growth since inception and are proud to offer our solution to some of North America’s largest organizations. Orca processes Billions of dollars in freight invoices each year for clients and provides...
-
Customer Success Specialist
4 weeks ago
London, ON, Canada Orca Intelligence Full timeOrca IntelligenceOrca has been providing freight audit and analytics services to its’ growing client base since 2016. We have experienced tremendous growth since inception and are proud to offer our solution to some of North America’s largest organizations. Orca processes Billions of dollars in freight invoices each year for clients and provides...
-
Customer Success Specialist
3 weeks ago
London, ON, Canada Orca Intelligence Full timeOrca IntelligenceOrca has been providing freight audit and analytics services to its’ growing client base since 2016. We have experienced tremendous growth since inception and are proud to offer our solution to some of North America’s largest organizations. Orca processes Billions of dollars in freight invoices each year for clients and provides...
-
Customer Success Specialist
3 weeks ago
London, ON, Canada Orca Intelligence Full timeOrca IntelligenceOrca has been providing freight audit and analytics services to its’ growing client base since 2016. We have experienced tremendous growth since inception and are proud to offer our solution to some of North America’s largest organizations. Orca processes Billions of dollars in freight invoices each year for clients and provides...
-
Customer Support Specialist
2 weeks ago
London, Canada LBMX Full time**LBMX is growing again...** We are seeking a **Customer Success Specialist** LBMX is a dynamic and growing software solutions company with a global footprint, located in London, Ontario. As we continue to grow, we are seeking talented, compassionate, and driven individuals to join our team as a Customer Success Specialist, reporting directly to our VP of...
-
Customer Care Specialist
5 days ago
London, Ontario, Canada beBee Professionals Full timeWe are looking for a Customer Care Specialist to join our team at beBee Professionals in London. The successful candidate will be responsible for providing excellent customer service and support to our clients.The ideal candidate should have a minimum of two years of experience in customer service, excellent communication and interpersonal skills, and a...
-
Customer Service Specialist
6 days ago
London, Canada Mayne Full timeCompany: Mayne Inc. Location: London, Ontario Position: Customer Service Specialist Hours: Full Time Permanent (8am to 5pm, Mon-Fri) Wage: $18 to $24/hr depending on experience **About Mayne** Mayne Inc. is proud to be one of North America’s leading manufacturers of outdoor products. Our planters, window boxes, mail posts, and storage bins are distinct in...
-
Customer Success Specialist
4 weeks ago
London, ON, Canada Orca Intelligence Full timeOrca Intelligence Orca has been providing freight audit and analytics services to its’ growing client base since 2016. We have experienced tremendous growth since inception and are proud to offer our solution to some of North America’s largest organizations. Orca processes Billions of dollars in freight invoices each year for clients and provides...
-
Customer Success Specialist
4 weeks ago
London, Ontario, Middlesex, Canada Orca Intelligence Full timeOrca IntelligenceOrca has been providing freight audit and analytics services to its’ growing client base since 2016. We have experienced tremendous growth since inception and are proud to offer our solution to some of North America’s largest organizations. Orca processes Billions of dollars in freight invoices each year for clients and provides...
-
Customer Success Specialist
3 weeks ago
London, Ontario, Middlesex, Canada Orca Intelligence Full timeOrca IntelligenceOrca has been providing freight audit and analytics services to its’ growing client base since 2016. We have experienced tremendous growth since inception and are proud to offer our solution to some of North America’s largest organizations. Orca processes Billions of dollars in freight invoices each year for clients and provides...