Associate Customer Support

4 weeks ago

ontario canada ca Tech Mahindra Full time

Job role: Associate - Customer Support and Retention


Location: Canada (Remote)


On this project you will be providing frontline customer service and support for internet customers. You will be answering questions and resolving related to billing, hardware and software updates, product information, new service setup, and service features. In addition to this, you will be tasked with sales and Retention opportunities that you would be tasked to offer sales and upsell on all interactions and retain customers as needed.


What you will do:

  • Responding to calls from customers who have questions regarding phone service, billing, account information, password resets, etc.
  • Responding via Voice or Chat from customers with account home services i.e.: internet, tv , home phone etc.
  • Retain Customers through value-based conversations and offers for all supported business.
  • Contribute to business profitability by offering customers account specific deals through up-sell initiatives.
  • Documenting customer issues in the client system and updating customer information.
  • Following outlines processes to resolve customer technical issues, or complaints, in a timely manner.
  • Additional duties as needed, to be discussed during your interview.


To qualify

  • You must have a high school diploma or equivalent.
  • 1 year call center experience preferred.
  • 1 year sales experience preferred.
  • We will pay you to complete online training, but you must commit to attending – 100%, no missed time.
  • Be able to complete and pass a background check.


PRE-REQUISITES:

  • Must have reliable high-speed internet.
  • 50 MBPS download minimum, 10 MBPS upload minimum.
  • DSL, Cable, Fiber Only - (no Wi-Fi or satellite-based service), Cannot use a VPN.


"Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities."

  • Associate Customer Support

    4 weeks ago

    ontario, canada | ca Tech Mahindra Full time

    Job role: Associate - Customer Support and RetentionLocation: Canada (Remote)On this project you will be providing frontline customer service and support for internet customers. You will be answering questions and resolving related to billing, hardware and software updates, product information, new service setup, and service features. In addition to this,...

  • Associate Customer Support

    4 weeks ago

    Ontario, Canada, Canada Tech Mahindra Full time

    Job role: Associate - Customer Support and RetentionLocation: Canada (Remote)On this project you will be providing frontline customer service and support for internet customers. You will be answering questions and resolving related to billing, hardware and software updates, product information, new service setup, and service features. In addition to this,...

  • Customer Support Associate

    4 weeks ago

    canada, canada | ca Tech Mahindra Business Services Full time

    In this project you will be providing frontline customer service and support for internet customers. You will be answering questions and resolving related to billing, hardware and software updates, product information, new service setup, and service features. In addition to this, you will be tasked with sales and Retention opportunities that you would be...

  • Associate Customer Support

    4 weeks ago

    ontario, Canada Tech Mahindra Full time

    Job role: Associate - Customer Support and RetentionLocation: Canada (Remote)On this project you will be providing frontline customer service and support for internet customers. You will be answering questions and resolving related to billing, hardware and software updates, product information, new service setup, and service features. In addition to this,...

  • Associate Customer Support

    4 weeks ago

    Ontario, Canada Tech Mahindra Full time

    Job role: Associate - Customer Support and Retention Location: Canada (Remote) On this project you will be providing frontline customer service and support for internet customers. You will be answering questions and resolving related to billing, hardware and software updates, product information, new service setup, and service features. In addition to...

  • Associate Customer Support

    4 weeks ago

    Ontario, Canada Tech Mahindra Full time

    Job role: Associate - Customer Support and RetentionLocation: Canada (Remote)On this project you will be providing frontline customer service and support for internet customers. You will be answering questions and resolving related to billing, hardware and software updates, product information, new service setup, and service features. In addition to this,...

  • Associate Customer Support

    3 weeks ago

    Ontario, Canada Tech Mahindra Full time

    Job role: Associate - Customer Support and Retention Location: Canada (Remote) On this project you will be providing frontline customer service and support for internet customers. You will be answering questions and resolving related to billing, hardware and software updates, product information, new service setup, and service features. In addition to...

  • Customer Support Specialist

    4 weeks ago

    canada, canada | ca Miovision Full time

    Miovision is a global industry leading company providing agencies and organizations modern tools to improve today’s traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping organizations get more out of their road network. The result: streets capable of moving more people – safely and efficiently...

  • Customer Support Specialist

    4 weeks ago

    canada, canada | ca Miovision Full time

    Miovision is a global industry leading company providing agencies and organizations modern tools to improve today's traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping organizations get more out of their road network. The result: streets capable of moving more people – safely and efficiently...

  • Customer Service Representative

    4 weeks ago

    Canada Customer Service Representative Hub Full time

    We are seeking a dedicated Live Chat Support representative with 0-5 years of experience to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat, assisting our readers and subscribers, and maintaining our reputation as a market leader. Responsibilities Provide prompt and professional responses...

  • Customer Service Representative

    4 weeks ago

    Canada, CA Customer Service Representative Hub Full time

    We are seeking a dedicated Live Chat Support representative with 0-5 years of experience to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat, assisting our readers and subscribers, and maintaining our reputation as a market leader.ResponsibilitiesProvide prompt and professional responses to...

  • Bilingual Customer Experience Specialist

    4 weeks ago

    ontario, canada | ca Sym-Tech Dealer Services Full time

    Celebrating 53 years of growth, Sym-Tech is the leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...

  • Customer Support Specialist

    4 weeks ago

    canada, canada | ca APF Marketing Full time

    We are searching for a Customer Support Specialist to join our family. This highly motivated individual would be responsible for maintaining existing client relations and managing their orders. About us: APF Marketing is a front runner in the promotional products industry with a manufacturing facility in Montreal and an established importing department...

  • Customer Support Specialist

    3 weeks ago

    canada, canada | ca APF Marketing Full time

    We are searching for a Customer Support Specialist to join our family. This highly motivated individual would be responsible for maintaining existing client relations and managing their orders. About us: APF Marketing is a front runner in the promotional products industry with a manufacturing facility in Montreal and an established importing department...

  • Customer Support Associate

    4 weeks ago

    Canada Tech Mahindra Business Services Full time

    In this project you will be providing frontline customer service and support for internet customers. You will be answering questions and resolving related to billing, hardware and software updates, product information, new service setup, and service features. In addition to this, you will be tasked with sales and Retention opportunities that you would be...

  • Vice President of Customer Support

    4 weeks ago

    canada | ca Push Operations Full time

    About Us:The Company:Push is an all-in-one platform that helps businesses grow and scale their companies by simplifying HR, payroll, time tracking, and scheduling. Our purpose is to help our customers free up their time by making people management ridiculously easy, so they can focus on their passion. Our customer base includes some of the biggest brands,...

  • Customer Support Associate

    4 weeks ago

    Canada Tech Mahindra Business Services Full time

    In this project you will be providing frontline customer service and support for internet customers. You will be answering questions and resolving related to billing, hardware and software updates, product information, new service setup, and service features. In addition to this, you will be tasked with sales and Retention opportunities that you would be...

  • Customer Support Associate

    3 weeks ago

    Canada Tech Mahindra Business Services Full time

    In this project you will be providing frontline customer service and support for internet customers. You will be answering questions and resolving related to billing, hardware and software updates, product information, new service setup, and service features. In addition to this, you will be tasked with sales and Retention opportunities that you would be...

  • Customer Support Associate

    3 weeks ago

    Canada Tech Mahindra Business Services Full time

    In this project you will be providing frontline customer service and support for internet customers. You will be answering questions and resolving related to billing, hardware and software updates, product information, new service setup, and service features. In addition to this, you will be tasked with sales and Retention opportunities that you would be...

  • Customer Support Associate

    4 weeks ago

    canada Tech Mahindra Business Services Full time

    In this project you will be providing frontline customer service and support for internet customers. You will be answering questions and resolving related to billing, hardware and software updates, product information, new service setup, and service features. In addition to this, you will be tasked with sales and Retention opportunities that you would be...