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Senior General Manager
1 month ago
Sienna Senior Living (TSX: SIA), is one of Canada's largest owners and operators of 81 seniors' living residences, in addition to managing 12 residences for third parties. We offer care, support, services and housing in Aspira Retirement and Long-Term Care to seniors/residents and their families. At Sienna, we empower our 12,000 team members across Ontario, British Columbia, Saskatchewan and Alberta to help residents live the life they desire and deserve. Our purpose is simple: to cultivate happiness in daily life
We are excited to announce the opening of a brand-new, state-of-the-art campus of care in Brantford, featuring 160 long-term care beds and 147 retirement suites. This innovative home is designed to set a new standard in senior living, seamlessly blending exceptional care, enriching culinary experiences, and dynamic engagement programs with modern amenities.
We are seeking a dynamic and experienced Senior General Manager to lead the opening and day to day operations of our NEW Retirement Living Residence. They will oversee every aspect of its opening, including assembling a passionate team, creating a vibrant community, and ensuring a seamless transition as the first residents move in for the grand opening in August 2025.
Reporting to the Vice President, Regional Operations, the successful candidate will have the unique opportunity to lead the planning, development, and operations of this new home. This is a once-in-a-career chance to create an inspiring environment that embodies our commitment to cultivating happiness in daily life.
What you will be doing:
- Build a high performing, strong and effective management team
- Lead an interdisciplinary team of Managers, Sales Consultants and Front Line employees
- Plan, coordinate, direct and monitor the effectiveness of the overall operational activities of the Residence
- Develop short and long term operational plans for the efficient operation, including proper delegation and communication of lines of authority
- Provide support and direction to the team to achieve targeted occupancy, Net Operating Income and Operating Margin
- Respond promptly to resident and family member concerns, including mediating a satisfactory response and implementing an action plan to avoid reoccurrence of similar issues
- Ensure site level compliance with all applicable provincial regulations
- Collaborate with internal resources to ensure the optimum working environment so that team members, who value their work, are engaged and provide the best resident experience
- Partner with Director of Wellness and Sales Advisor to create and execute strong outreach strategy to increase/maintain occupancy
- Foster positive community partnerships with health and service providers, business leaders, civic officials and other community agencies to promote the home as an integral part of the community
- Facilitate the integration process for new General Managers to ensure a smooth and efficient onboarding experience
- Provide interim leadership and support, as needed, at other Aspira locations ensuring continuity of operations and leadership
- Spearhead and contribute to key regional initiatives assigned for the region
Who you are:
- You have a bachelor degree in Business Administration, Hotel Management, or a related field, equipping you with a solid foundation in management principles and practices relevant to our organization
- With 3-5 years of progressive leadership experience in retirement living, hospitality or a similar sector, you have honed your management skills and are adept at leading teams in compassion and efficiency
- You have a proven track record of effective team management, budget management and operational excellence. Your experience demonstrates your ability to manage resources wisely and lead operations successfully
- You possess experience in sales and marketing, crucial for driving occupancy and engaging the community. Your skills in this area will help promote our services and enhance our reputation and reach
- Your excellent verbal and written communication skills stand out. You are capable of building and maintain strong relationships with seniors, their families, team members and external stakeholders
What you need to know:
- Sienna Senior Living is committed to creating an inclusive environment where all team members and residents feel like they belong. We seek applicants with diverse backgrounds and have a wide range of abilities. Sienna provides an accessible candidate experience
- You must successfully pass a Vulnerable Sector Check and/or Criminal Record Check applicable to the appropriate province
