user support technician

3 weeks ago

Brampton, Canada Tejas Solutions Full time
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 to 40 hours per week
  • Education: College/CEGEP
  • Experience: 7 months to less than 1 year
  • or equivalent experienceWork setting
  • Consulting firmTasks
  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidentsSupervision
  • No supervision responsibilityWork conditions and physical capabilities
  • Fast-paced environment
  • Work under pressurePersonal suitability
  • Excellent oral communication
  • Ability to multitaskWorkplace information
  • Remote work availableSupport for persons with disabilities
  • Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
  • Provides awareness training to employees to create a welcoming work environment for persons with disabilitiesSupport for newcomers and refugees
  • Offers mentorship programs that pair newcomers and/or refugees with experienced employees
  • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees Support for youths
  • Offers mentorship, coaching and/or networking opportunities for youthsSupport for Veterans
  • Supports Veterans in translating their military skills and experience into the language of the civilian job market Support for Indigenous people
  • Offers mentorship, coaching and/or networking opportunities for Indigenous workers Support for mature workers
  • Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.)
  • Offers resources to help mature workers plan their retirement (for example: financial planning, access to pension and benefits, lifestyle adjustments, etc.) Supports for visible minorities
  • Offers mentorship programs that pair members of visible minorities with experienced employees

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