call centre agent

2 weeks ago

Edmundston, Canada Manpower Services Canada Limit Full time

Durée de l'emploi: Permanent
Langue de travail: Anglais
Heures de travail: 40 hours per week
Education:
Expérience: Education
Secondary (high) school graduation certificateWork setting
Public utilities
Government department and/or agencyTasks
Answer written and oral inquiries
Address customers' complaints or concerns
Answer inquiries and provide information to customers
Arrange for billing for services
Arrange for refunds and credits
Explain the type and cost of services offered
Issue receipts and other forms
Maintain records and statistics
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Receive and log complaints
Explain procedures, risks and benefits to clients
Maintain and manage digital database
Answer clients' inquiries and provide informationComputer and technology knowledge
Internet
MS Excel
MS Outlook
MS Windows
MS WordType of experience
Call centreSecurity and safety
Credit check
Criminal record checkWork conditions and physical capabilities
Attention to detail
Fast-paced environment
Tight deadlines
Work under pressure
Repetitive tasksPersonal suitability
Punctuality
Client focus
Efficient interpersonal skills
Excellent oral communication
Flexibility
Organized
Reliability
Team player
Initiative
Ability to multitask
Dependability
Honesty
Quick learnerScreening questions
Are you available for the advertised start date?
Are you currently legally able to work in Canada?Experience
2 years to less than 3 years

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