Visitor Experience Manager II

Visitor Experience Manager II

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

You will be required to show how you demonstrate the essential qualifications Education, Experience and/or Occupational Certification) for the initial screening through your resume, cover letter, and/or in answering online screening questions. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples. Information on your described skills, experience, etc. provided in a cover letter or screening questions should be supported by your resume. Failure to provide the above information in the format required may result in your application being rejected from the process.

Duties

The successful candidate will work in various office settings (Happy Valley-Goose Bay, and other locations when required) as well as on the land, outdoors in the national park reserve. Duties will include:
Foster relationships with Innu Nation, Nunatsiavut Government and NunatuKavut Community Council;
Lead a team of Community Liaison positions to develop capacity and support within the three gateway communities surrounding the National Park Reserve: Sheshatshiu, Rigolet and Cartwright;
Lead, plan, and develop the National Park Reserves Visitor Experience Strategy in partnership with cooperative management partners and local communities;
Provide planning advice to the Park Superintendent as it relates to visitor experience and community engagement;
Help to guide the National Park Reserve toward operations with advice from three advisory boards and three partners;
Research and evaluate new and existing visitor experience and community outreach opportunities presentations, activities, recreational, special events, interpretive products, trails, visitor accommodations, facilities and services);
Organize meetings and presentations to collaborate and engage with staff, partners and stakeholders;
Collaborate with colleagues and partners, often via e-mail, video conference and phone when in-person meetings are not logistically possible.

Work environment

Parks Canada is seeking a Visitor Experience Manager to lead the visitor experience and community engagement program for Akami-Uapishkᵁ KakKasuak-Mealy Mountains National Park Reserve. In the spirit of the Agreements to establish Akami-Uapishkᵁ KakKasuak-Mealy Mountains National Park Reserve, Parks Canada and cooperative management partners will collaborate to develop a work plan which reflects partner & community priorities and Parks Canadas mandate.

Creating a new national park is a bold and exciting undertaking (currently there are only 47 across Canada), ideal for creative thinkers and talented multi-taskers and those who enjoy a fast-paced environment. There will be no typical day: at times you may be working with gateway communities to support developing tourism capacity. Other days you will be meeting with cooperative management partners on the land to move visitor experience planning forward. At times you will be working with the management team to provide strategic advice to bring the park toward full operations.

Intent of the process

The results from this competition may be used to staff similar positions in the future on an indeterminate, term, seasonal or acting assignment basis.

Appointment in a developmental capacity may be considered if there are no qualified candidates available for appointment.

*Indeterminate employees at the same group and level or equivalent may be considered for deployment. If no deployment is made, applicants from other groups and levels will be considered in the advertised appointment process.

Positions to be filled: 1

Information you must provide

Your résumé.

A covering letter "Using specific examples from your work experience, please describe how you meet the stated qualifications for this position. Please note that stating simply that these qualifications have been met, listing past or current responsibilities, cutting and pasting from your resumé and/or using words such as "see resumé" does not represent adequate substantiation."

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:

An acceptable combination of education, training, and experience such as traditional knowledge acquired from time spent on the land, immersion in Labrador Indigenous cultures, and/or the teachings of elders; and/or graduation from post-secondary studies in marketing, tourism, recreation, environmental studies, leisure or museum studies, or other discipline relevant to the position.

Experience:

Recent* experience in the planning, management and evaluation of visitor experience opportunities in a tourism context;

Experience in working with Indigenous partners in a cooperative management context, including developing relationships and agreements, and in decision-making.

Experience providing strategic advice to senior managers and/or partner organizations;

Experience managing and developing staff, managing budgets and strategic work planning.

*Recent is defined as within the last 5 years.

The following will be applied / assessed at a later date (essential for the job)

English essential

Knowledge:
Knowledge of current trends in the tourism industry, as well as the opportunities and challenges they represent, and including opportunities in the Northern context.
Knowledge of the relevant Indigenous land claims, principles respecting the Government of Canadas relationship with Indigenous peoples, cooperative management principles and practices in Akami-Uapishkᵁ-KakKasuak-Mealy Mountains National Park Reserve.

Abilities:
Ability to lead the planning, development and delivery of market focused visitor experience activities, programs and services consistent with national standards, local realities and evolving visitor demand;
Ability to manage financial resources;
Ability to communicate effectively orally and in writing to different audiences, analyze complex issues and provide timely and strategic advice to senior managers and cooperative management partners;
Ability to collaborate and problem solve to achieve a conflict resolution.
Ability to manage human resources including supervising and engaging team members, both in person and virtually and mobilizing employees in a time of change;
Ability to lead and work effectively within multidisciplinary and cross-cultural settings involving a range of Indigenous groups, government, cooperative management bodies and other partners and stakeholders.

Personal Suitability:
Shows initiative and being action oriented;
Demonstrates integrity and respect;
Exercises sound judgment;
Effective interpersonal relationships.
Promotes innovation and guides change
Achieves results

The following may be applied / assessed at a later date (may be needed for the job)

Operational Requirements:
Willingness to wear a Parks Canada uniform when required;
Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays, when required;
May be required to obtain a secret security clearance for acting purposes.
Willingness to work and/or travel in varied terrain, weather conditions, isolated locations and by various means of transportation;
Willingness to work from various locations;
Willingness to travel extensively, including overnight, off site and/or weekends.
Willingness to spend multiple days on the land

Conditions of employment

Conditions of Employment:
Obtain and maintain Reliability Status security clearance;
Possession of a valid driver's license.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Goose Bay/Happy Valley, NL:

Isolated Post Allowances (as of 01/08/)
*Maximum Annual Isolated Post Amounts based on full time year-round employment
Employee: $8, Employee with Dependents: $13,

Vacation Travel Assistance (as of 01/10/)
Employee: $1, Employee with Dependents: $1, / adult & $1, / child

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A pool of qualified candidates may be established and may be used to staff similar term and/or permanent positions.

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their cover letter.

Parks Canada Agency considers applications from all individuals who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

Candidates invited to an interview will be required to bring proof of their education credentials, in the form of a diploma or official transcript (original documents only).

Written test(s) may be administered.

Interviews will be conducted.

Reference checks will be conducted.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information