hotel front desk clerk
Found in: Talent CA 2 C2 - 1 week ago
Chamberlain Settlement, Canada
Howard Johnson Woodstock
Full time
- Education: No degree, certificate or diploma
- Experience: 1 year to less than 2 yearsWork site environment
- Non-smoking
- Air conditionedWork setting
- Hospitality industry
- Hotel, motel, resortTasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer serviceComputer and technology knowledge
- Multi-line switchboard
- Word processing software
- Database software
- Central reservation system (CRS)
- Internet
- LightspeedSecurity and safety
- Criminal record checkTransportation/travel information
- Own vehicleWork conditions and physical capabilities
- Attention to detail
- Overtime required
- Work Term: Temporary
- Work Language: English
- Hours: 35 to 40 hours per week