Bellperson-RRCR

7 months ago

Richmond, Canada CB Canada Full time

River Rock Casino Resort is recruiting for a Bellperson. Under the direction of Manager, Front Office, this position is responsible for greeting and providing a warm reception to all of our guests, assisting with luggage transportation and storage. You will deliver exceptional customer service while offering guests information about services and the use of facilities and amenities at the Resort. Other responsibilities include:

Duties and responsibilities for our Bellperson will include:

  • Responding to guest inquiries and calls for assistance
  • Greeting guests by name whenever possible
  • Delivering guest faxes, packages, flowers etc.
  • Organizing luggage assistance for individual guests as well as groups
  • Offering information on the resort and resort events as well as information on local entertainment
  • Drives all types of vehicles including standard, automatic and formula one transmission
  • Liaising and communicating with all appropriate operational departments
  • Developing and cultivating strong working relationships with all stakeholders (guests, ownership and employees)
  • Ensuring compliance with all licensing laws, health and safety and other statutory regulations
  • Performing other duties as assigned or directed

Successful candidates will demonstrate the following qualifications:

  • Exceptional interpersonal and communications skills
  • Customer service experience
  • Previous hotel experience an asset
  • Ability to handle multiple tasks and projects at one time
  • Ability to stand for long periods of time
  • Ability to lift 50 pounds
  • Ability to obtain a Serving it Right Certificate
  • Valid Class 5 drivers license and clean Driver’s Abstract
  • Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
  • A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
  • A willingness to learn, develop and achieve new skills for personal and professional development
  • Live GCE Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship
  • A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence

Candidates must be ready and willing to work a flexible schedule, including graveyards, weekends and holidays. The hours of work will be based on operational and business needs. 

Who we are

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you? 

  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
  • We provide you with the tools and technology needed to delight your clients
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
  • Freedom to Innovate: supports new and better ways to be successful.
  • Be your Authentic Self: environment that values diversity as a source of strength.
  • This isn't your typical \'corporate\' job. We work hard and we have fun

The only thing we don’t play games with…..is your career

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment

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