front desk agent

Found in: Talent CA 2 C2 - 1 week ago

Blackfalds, Canada Blackfalds Motor Inn Full time
  • Education: Secondary (high) school graduation certificate
  • Experience: Experience an assetWork setting
  • Hotel, motel, resort
  • Remote locationTasks
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Investigate and resolve complaints and claims
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Provide customer serviceComputer and technology knowledge
  • Multi-line switchboard
  • Word processing software
  • Computerized bookkeeping system
  • Central reservation system (CRS)
  • Spreadsheet
  • InternetSecurity and safety
  • Criminal record checkTransportation/travel information
  • Own transportationWork conditions and physical capabilities
  • Attention to detail
  • Fast-paced environment
  • Overtime required
  • Standing for extended periods
  • Work under pressurePersonal suitability
  • Efficient interpersonal skills
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team playerOther benefits
  • On-site housing options
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 to 44 hours per week

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