Programmer / Support Technician

Programmer / Support Technician

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

The Canadian Food Inspection Agency (CFIA) is a separate employer and is not subject to the Public Service Employment Act.

The CFIA considers applications from individuals who have legal status to work in Canada and does not give preference to Canadian citizens.

We will only accept applications received through the GC Jobs website, therefore you must submit your application by clicking on Apply online in this advertisement. Persons who are unable to apply online must use the Contact information below, prior to the closing date, to request specialized accommodation.

EVERYONE IS WELCOME
HC is dedicated to building an inclusive workforce that comprises individuals who have an array of identities, abilities, background, culture, skills, perspectives, and experiences that are representative of Canadas current and evolving population. We are passionate about fostering a workplace where all people feel welcome, can reach their full potential, and contribute their unique perspectives and experience to the success of the team.

Applicants are asked to provide responses to questions on Essential Qualifications (Education and Experience), Asset Qualifications as well as on other complementary questions directly in the Public Service Resourcing System Your responses to requested questions will be used as the primary source of information and your CV/resume will only be used to validate this information. Candidates WILL NOT be solicited for clarification nor for incomplete or possibly missing information.

Work environment

We offer a bilingual, science-based environment, with excellent benefits, flexible hours, opportunities for advancement, an emphasis on learning and development, and a high level of employee satisfaction. Join a workforce thats as diverse as the people it serves. You can find some more great reasons to join us on our website:

Intent of the process

A qualified pool of candidates will be established to staff positions across Canada. This pool of candidates may be used to staff positions with similar qualifications, with various language requirements, various conditions of employment and/or various tenures including term appointments, indeterminate appointments, acting appointments and/or assignments. CFIA will prioritize its own staffing needs, before sharing the pool with other government departments.

By applying to this process, you consent to your personal application-related information being shared with other government departments interested in staffing similar positions.

Appointments from the pool may be determined by applying one or more of the following criteria (note: further assessment may be required):
- Matching of the individuals experience or qualifications to the strengths and weaknesses of the work team;
- Matching of the individuals experience or qualifications to the specific duties of the position(s) being staffed;
- Depth, breadth, type and/or performance quality of specific work experience;
- Language proficiency;
- Availability of candidate;
- Additional or specified qualifications;
- Employment Equity;
- Respect of and ability to meet conditions of employment.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

ESSENTIAL EDUCATION (EEd)
EEd1 : Successful graduation from a post-secondary educational program in Computer Science (CS), Information Technology (IT), Information Management (IM) or other specialization relevant to the position to be staffed. The screening board will accept, at a minimum, graduation from a two year post-secondary program.

Employees in the CS occupational group at the CFIA who do not possess the education level prescribed above are deemed to meet the education requirement based on their education, training and experience.

Note to Public Service Employees outside of the CFIA:
Employees in the CS occupational group on May 10, , who do not possess the education level prescribed above are deemed to meet the education requirement based on their education, training and experience.

Applicants submitting education credentials from a non-Canadian institution are responsible for obtaining certification that these credentials are the equivalent of the Canadian education level required for the position.

Please refer to the link below for more information.

ESSENTIAL EXPERIENCE (EE)
EE1 : Minimum six months experience as an IM/IT professional, providing technical services in at least one of the following areas:
a)Application Development
b)IT Desktop Support or Help Desk Support
c)IT Service Management
d)Database Development or Database Administration
e)IT Security
f)IT Quality Assurance Services
g)Lifecycle Management Services
h)Information Management
EE2 : Experience providing IM/IT advice or guidance to customers, managers or clients.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
(English essential, French essential, English or French essential, Bilingual imperative BBB/BBB).

Official languages proficiency will not be assessed for entry to the pool. Candidates entered in the pool will have an opportunity for assessment of their official languages proficiency if and when they are considered for an appointment.

For acting appointments and assignments, the candidate may not be required to meet the language requirements of the position.

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

ESSENTIAL COMPETENCIES (EC)
EC1 : Relationship building
EC2 : Effective interpersonal skills
EC3 : Results driven
EC4 : Ability to communicate effectively in writing

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EDUCATION (AEd)
AEd1 : A diploma from a 3-year program offered by a recognized post-secondary institution with specialization in computer science, computer engineering or any other field related to the position.
AEd2 : Bachelors degree from a recognized post-secondary institution in computer science, information technology, information management or other specialty relevant to the position to be staffed.

ASSET EXPERIENCE (AEx)
AEx1 : Experience in Information Management (Data and Records).
AEx2 : Experience supporting the development of technical standards.
AEx3 : Experience in data requirements analysis, and data modeling and / or data design.
AEx4 : Experience working on small IM/IT projects (less than 6 months in duration).
AEx5 : Experience using IBM Infosphere / Cognos or Microsoft Business Intelligence Software (Power BI).
AEx6 : Experience creating and validating database scripts.
AEx7 : Experience monitoring and optimizing cloud resource utilization.
AEx8 : Experience assisting in the operational development of Azure applications and services.
AEx9 : Experience in application testing (functional, integration or regression) and the creation of test cases and bugs.
AEx10 : Experience in writing OR running test automation.
AEx11 : Experience configuring and customizing Microsoft Dynamics (CRM).
AEx12 : Experience developing with C# in a .NET environment, using HTML, CSS and JavaScript.
AEx13 : Experience developing with WCF and / or REST API.
AEx14 : Experience working with InTune and / or MECM (Microsoft Endpoint Configuration Manager).
AEx15 : Experience supporting Videoconferencing and / or Audiovisual technologies in a collaborative environment.
AEx16 : Experience administering cloud environment; including deploying resources using ARM/BICEP templates and Azure pipelines, maintaining the cloud environment and troubleshooting issues.
AEx17 : Experience as an IM/IT professional providing technical service and support in an IT Service Management environment such as Service Request Management or Change Management or Problem Management or Knowledge Management or IT Asset Management or Incident Management or Enterprise Service Management.
AEx18 : Experience with PowerShell scripts.
AEx19 : Experience in cyber security operations.
AEx20 : Experience in providing IM/IT client support.

Conditions of employment

Reliability Status security clearance - or Secret security clearance - Applicants who have not lived in Canada for the past five (or ten, depending on security level) years may be required to submit a police certificate from each country in which they have lived for six months or more during this period, as well as other documentation required for the security screening process. Failure to submit this documentation if requested will eliminate the application from further consideration.

The following conditions of employment are required for an appointment:
Adherence to the CFIA Code of Conduct.
Adherence to the CFIA Conflict of Interest and Post-Employment Policy.
Compliance with the Values and Ethics Code for the Public Sector.
Legal status to accept employment for the entire period of employment.

Any of the following conditions of employment may be required for an appointment:
Willing and available to travel, as required.
Willing and available to work shifts.
Willing and available to work irregular hours days, nights, weekends, statutory holidays).
Willing and available to work overtime, as required.
Willing to work in various locations, including third-party premises.

Other information

The Canadian Food Inspection Agency is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Personal information is obtained for the purpose of determining an individuals competence and suitability for employment. If a staffing complaint questions this determination, please be advised that relevant personal information you will provide in the course of this staffing process may be disclosed to substantiate the staffing decision.

Please ensure that you read ALL points listed below, as this section contains important information about the application process. Failure to read these notes and follow these instructions could result in your application missing required information which may result in your application being eliminated from this staffing process.

You are entitled to participate in the staffing process in the official language of your choice.

For this staffing process, the CFIA will communicate with you by email. You must provide a valid email address to which you wish to receive communication regarding this staffing process. You must ensure that you check your email account including spam, promotion or other folders regularly as there may be a deadline for responses. If you respond past the deadline you risk being removed from the staffing process.

Depending on the number of applicants, CFIA's needs and CFIA HR plans, volume management strategies such as, but not limited to, top-down approach, cut-off scores, random selection and/or assessment may be used for the purpose of managing applications/candidates. Should a volume management strategy be used, communication regarding the application of the strategy will be provided to those candidates who are impacted.

During the application or assessment process both cheating and plagiarism are considered forms of misconduct and are not permitted. Any person found cheating, including those who help others to cheat, may be subject to removal from the staffing process.

A current copy of your resume may be used as another source to confirm the education and experience you will be asked to describe in the screening questions. It may also be reviewed by prospective hiring managers at the appointment stage.

For more information on how to apply to a CFIA staffing process, please visit: will be asked to provide proof of your education credentials later in the staffing process.

Your ability to communicate effectively in writing will be assessed via the application.

Various assessment tools may be used in this staffing process such as: standardized tests, reference checks, written tests, an interview, etc.

All written and verbal communication obtained throughout the staffing process, from the time of application to close of process, may be used to evaluate the candidate.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information