user support technician

3 weeks ago


Milton, Canada SAS SOLUTIONS INC Full time
  • Education: Bachelor's degree
  • Experience: 1 year to less than 2 years
  • or equivalent experienceWork setting
  • Consulting firmTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate softwareComputer and technology knowledge
  • Networking software
  • Networking hardware
  • Servers
  • Desktop applications
  • File management software
  • Security software
  • TCP/IPWork conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Attention to detail
  • SittingPersonal suitability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Team player
  • Work Term: Permanent
  • Work Language: English
  • Hours: 32 hours per week


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