complaints specialist
3 weeks ago
Hanwell, Canada
Outreach Productions Inc
Full time
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week
- Education: College/CEGEP
- Experience: 2 years to less than 3 years
- or equivalent experienceWork setting
- Advertising, marketing and public relations agency
- Internet/Web services companyTasks
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Receive and log complaints
- Explain procedures, risks and benefits to clients
- Answer clients' inquiries and provide informationComputer and technology knowledge
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- Adobe Photoshop
- CSS
- HTML editing software
- InDesign
- JavaScript
- MS PowerPoint
- MS Office
- Social Media
- Spreadsheet
- Computer programming
- Electronic mail
- WordPress
- LinuxTransportation/travel information
- Own transportationWork conditions and physical capabilities
- Attention to detail
- Repetitive tasksOwn tools/equipment
- Cellular phonePersonal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Reliability
- Team player
- InitiativeScreening questions
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefitsLong term benefits
- Long-term care insurance
- Maternity and parental benefits