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front desk hotel clerk

1 month ago

Chetwynd, Canada The Pine Inn & Riverhouse Full time
  • Education: Secondary (high) school graduation certificate
  • Experience: Experience an assetWork setting
  • Hotel, motel, resortTasks
  • Investigate complaints and claims
  • Register arriving guests and assign rooms
  • Resolve complaints and claims
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Provide customer serviceSupport for persons with disabilities
  • Participates in a government or community program or initiative that supports persons with disabilities Support for newcomers and refugees
  • Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)Support for youths
  • Offers mentorship, coaching and/or networking opportunities for youthSupport for Indigenous people
  • Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations Support for mature workers
  • Applies hiring policies that discourage age discrimination Supports for visible minorities
  • Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 to 40 hours per week

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