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front desk hotel clerk

2 months ago

Lambton Shores, Canada Colonial Hotel in Grand Bend Full time
  • Education: Secondary (high) school graduation certificate
  • Experience: Experience an assetWork setting
  • Hotel, motel, resortTasks
  • Investigate complaints and claims
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges and receive payments
  • Maintain an inventory of vacancies, reservations and room assignments
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Provide customer serviceComputer and technology knowledge
  • Multi-line switchboard
  • Word processing software
  • Central reservation system (CRS)
  • Spreadsheet
  • InternetSecurity and safety
  • Criminal record checkTransportation/travel information
  • Public transportation is availableWork conditions and physical capabilities
  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods
  • Work under pressurePersonal suitability
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player
  • ResourcefulnessSupport for youths
  • Provides awareness training to employees to create a welcoming work environment for youthsSupport for Indigenous people
  • Facilitates access to Elders who can offer support and guidance to Indigenous workers
  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 to 44 hours per week

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