Counter Sales Associate

Who we are

With nine wholesale branches and three luxury showrooms located throughout southwestern Ontario, Marks Supply is a leading supplier for top-quality Plumbing , P.V.F. , Hydronics and HVAC products. Our success is directly linked to our conviction to provide exceptional customer service; to nurture a highly educated, knowledgeable team of employees; and to embrace new, innovative technology. Recently acquired by Munch’s Supply, a leading U.S.-based HVAC and Plumbing Distributor, we are uniquely positioned to grow exponentially.

What makes us different from other wholesale distributors is our people, and the deep commitment they have to sharing the very best product knowledge to guide customer decisions and demonstrate our value. Through ongoing training, a generous education policy, and our Product Pro Program, we set our teams up for success knowing they are the foundation our success relies on. Joining us now is a chance to be a critical part in the next phase of our growth and the confidence to know we will take you on that journey with us.

Who we need

As a result of an internal promotion, we are looking for a new Counter Sales Associate to join our team. You will take and enter orders, and work closely with contractors, vendors, and our sales team to research and respond to customer requests. You will share accurate information and HVAC product knowledge, ensuring exceptional service and satisfaction.

Whether you have worked as an Apprentice in the trades or in counter sales in the industry, this is an exciting career building opportunity to consider.

What’s in it for you

A collaborative team with a customer-focus. We work closely together, sharing responsibilities, supporting each other every day. We prioritize customers and take the wholesale experience to the next level, rapidly responding to their requests for accurate, competitive quotations and product information.

Career development. At Marks Supply, we are devoted to the professional growth of our staff at every level and area of the organization. You will have access to a range of training programs designed to open up possibilities with product knowledge, soft skills, leadership training and more. As we continue to scale, in an in-demand industry, your future career opportunities include sales, marketing, people management, operations and executive leadership, following the path some of our department heads took.

What you will do:

• Learn . You will participate in training and coaching to build your product and industry knowledge and grow your sales skills.

• Provide excellent customer service. You will respond to customers in person and on the phone quickly and professionally, demonstrating in-depth product and pricing knowledge. You will:
  • Organize customer orders for pick up at the counter and process returns as needed
  • Process standard and special orders, requests, issues and concerns, applying product knowledge to recommend alternatives to customers
  • Participate in pager duties and Saturday counter shifts as scheduled
  • Support outside sales staff with information regarding a customer's PO, product or pricing information as needed.
  • Keep customers are aware of order status, connecting with shipping/receiving, and purchasing to ensure on-time delivery of required product
  • Participate in counter promos, preparing showroom for counter days, monthly specials, customer appreciation BBQ days, and yearly inventory
  • Change over monthly specials, including pricing and displays

• Increase sales. You will reach out to customers by phone to provide details on specials or products that may be of interest. You will share leads for upselling or cross-selling with the Sales and Growth team, collaborating to accomplish department and company objectives.

What you bring:

• The experience. You have 1-2 years combined counter sales and industry experience. You have the organizational skills to balance customer facing inquiries and orders in person and on the phone, as well as manage detailed paperwork and written requests. You demonstrate an exemplary service-oriented attitude. You have critical thinking and problem solving skills.

• The motivation . You want to learn the industry, sales, and the business side of wholesale distribution. You are highly accountable for meeting your goals and objectives with minimal supervision. You can balance and prioritize competing tasks. You are comfortable learning and using technology, including our internal systems.

• The interpersonal skills. You are extremely comfortable interacting with customers in-person or on the phone, navigating conflict, and responding to demands. You are deeply committed to customer service, can build and maintain relationships with customers, vendors, and internal teams. You have flexible and effective written and verbal communication skills.

• The flexibility. You can work occasional evenings and Saturdays as part of a team.

Need more reasons to join?

Marks Supply is a place where respect for the person, the work, and opinions are paramount. With executive leaders onsite weekly, this is a place that retains and actively nurtures a small company feel while drawing on the benefits and support of a larger organization. Our culture is built around supporting a better life for our employees. We have a roster of people who have been with us for over 15 years and a welcoming environment and room to grow for new team members.

• We appreciate you . We are committed to the growth and development of our employees in both their professional and personal lives through our Build a Better Life (BABL) program. We offer tools and resources including comprehensive health benefits for you and your family; Employee and Family Assistance Program; financial planning and saving resources; educational reimbursement and more.

• We foster a casual atmosphere and a distinct lack of bureaucracy. Our uniqueness is access to decision makers, an openness for ideas, and the confidence that you aren’t a number, you are a name. We pride ourselves on a place where people can bring their whole self to work and we train our managers on how to adapt to an individual’s learning and feedback style. We empower our employees to make decisions, to learn from their mistakes, and to reach further in their career with us.

• We care. There’s just no other way to put this. No bells, no whistles needed. At Marks Supply, taking care of our people and giving back to our community is a priority. From the annual John Todd Invitational Golf Tournament that has contributed more than $117,000 to the Canadian Cancer Society and KidsAbility to the We Care/We Share award that splits donations between an employee cause and a client cause.

• We have fun. In fact, we have a whole team dedicated to planning it. When in-person gatherings are allowed, we host skating nights, family BBQs, annual branch dinners, an in-house baseball team; a party to celebrate long term employees. Every month we publish our Coming Down the Pipeline employee newsletter with recipes, songs, and more shared by the people who make up our teams.

If you have 70% of the qualifications we are looking for and want to be part of success, we encourage you to express your interest. We can't promise it will be a fit, but we do promise to consider your experience. Apply now.

Marks Supply welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.