guest service agent
4 weeks ago
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: Will trainWork setting
- Staff accommodation available
- Hotel, motel, resortTasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer serviceWork conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Overtime required
- Standing for extended periods
- Work under pressurePersonal suitability
- Client focus
- Dependability
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team playerHealth benefits
- Dental plan
- Health care planSupport for persons with disabilities
- Provides awareness training to employees to create a welcoming work environment for persons with disabilitiesSupport for newcomers and refugees
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees Support for youths
- Provides awareness training to employees to create a welcoming work environment for youthsSupport for Veterans
- Provides awareness training to employees to create a welcoming work environment for Veterans Support for Indigenous people
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers Support for mature workers
- Provides staff with awareness training to create a welcoming work environment for mature workers Supports for visible minorities
- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
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