front desk agent

3 weeks ago

Jasper, Canada Miette Mountain Cabins Full time
  • Education: No degree, certificate or diploma
  • Experience: Will trainWork setting
  • Hotel, motel, resortTasks
  • Register arriving guests and assign rooms
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Investigate and resolve complaints and claims
  • Process guests' departures, calculate charges and receive payments
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Contact customers to deliver requested wakeup calls
  • Provide customer serviceComputer and technology knowledge
  • Multi-line switchboard
  • Word processing software
  • Database software
  • Computerized bookkeeping system
  • Central reservation system (CRS)
  • InternetWork conditions and physical capabilities
  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods
  • Work under pressure
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 to 40 hours per week

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