hotel receptionist
3 weeks ago
Les Éboulements, Canada
Repère Boréal Inc
Full time
- Education:
- Expérience: Education
- Secondary (high) school graduation certificateWork setting
- Hospitality industry
- Hotel, motel, resortTasks
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Perform light housekeeping and cleaning duties
- Provide customer serviceComputer and technology knowledge
- Word processing software
- Central reservation system (CRS)
- InternetWork conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Work under pressurePersonal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Judgement
- Organized
- Reliability
- Team playerExperience
- 1 year to less than 2 years
- Durée de l'emploi: Permanent
- Langue de travail: Anglais ou Français
- Heures de travail: 35 hours per week
