front desk agent

1 month ago

Whitehorse, Canada Northern Vision Development LP Full time
  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 to 40 hours per week
  • Education: Secondary (high) school graduation certificate
  • Experience: 7 months to less than 1 yearWork setting
  • Hospitality industry
  • Hotel, motel, resort
  • Rural area
  • Remote location
  • Relocation costs not covered by employer
  • Willing to relocateTasks
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Investigate and resolve complaints and claims
  • Exchange foreign currency
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Perform light housekeeping and cleaning duties
  • Provide customer serviceComputer and technology knowledge
  • Word processing software
  • Central reservation system (CRS)
  • Spreadsheet
  • InternetWork conditions and physical capabilities
  • Attention to detail
  • Fast-paced environment
  • Overtime required
  • Work under pressurePersonal suitability
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team playerScreening questions
  • Are you available for shift or on-call work?
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?Health benefits
  • Dental plan
  • Health care plan
  • Vision care benefitsFinancial benefits
  • Group insurance benefits
  • Life insuranceOther benefits
  • On-site amenities
  • Paid time off (volunteering or personal days)

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