user support technician

1 week ago

Oakville, Canada Zirkel Technologies Inc. Full time
  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 hours per week
  • Education: College/CEGEP
  • Experience: 1 year to less than 2 yearsTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer serviceSupervision
  • 5-10 peopleWork conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail
  • Combination of sitting, standing, walkingOwn tools/equipment
  • Computer
  • Internet accessPersonal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time managementSupport for persons with disabilities
  • Provides awareness training to employees to create a welcoming work environment for persons with disabilitiesSupport for newcomers and refugees
  • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees Support for youths
  • Provides awareness training to employees to create a welcoming work environment for youthSupport for Veterans
  • Provides awareness training to employees to create a welcoming work environment for Veterans Support for Indigenous people
  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers Support for mature workers
  • Provides staff with awareness training to create a welcoming work environment for mature workers Supports for visible minorities
  • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

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