user support technician

3 months ago

Brampton, Canada standard appliances ltd Full time
  • Education:
  • Expérience: Education
  • College/CEGEPWork setting
  • Troubleshooting/diagnosticTasks
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Provide customer service
  • Troubleshoot and resolve technical problems
  • Communicate technical problems, processes and solutionsType of product
  • Major appliances
  • Large household appliancesArea of specialization
  • Technical supportWork conditions and physical capabilities
  • Attention to detail
  • Ability to work independentlyPersonal suitability
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Time management
  • AnalyticalScreening questions
  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Do you have previous experience in this field of employment?Experience
  • 5 years or moreHealth benefits
  • Dental plan
  • Health care plan
  • Vision care benefitsOther benefits
  • Paid time off (volunteering or personal days)
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 30 to 40 hours per week

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