user support technician

4 weeks ago

Toronto, Canada Kinka Family Full time
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 40 hours per week
  • Education:
  • Expérience: Education
  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsWork setting
  • Head officeTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Manage incidentsSupervision
  • 1 to 2 peopleCertificates, licences, memberships, and courses 
  • CompTIA Security+ Certification
  • Information technology infrastructure library (ITIL) Certification
  • Network+ CertificationComputer and technology knowledge
  • Android
  • Information Technology Infrastructure Library (ITIL)
  • iOS
  • MAC
  • Linux
  • Networking software
  • Networking hardware
  • Networking security
  • Extranet
  • Intranet
  • Internet
  • Servers
  • Desktop applications
  • File management software
  • Security software
  • Word processing software
  • Presentation software
  • Mail server software
  • Database software
  • Programming languages
  • Mac OS
  • Python
  • JavaScript
  • MS Office
  • MS Windows
  • SQL
  • SharePoint
  • Spreadsheet
  • TCP/IP
  • Wireless networks
  • WordPressTransportation/travel information
  • Public transportation is availableExperience
  • 1 year to less than 2 yearsHealth benefits
  • Dental plan
  • Health care planFinancial benefits
  • Bonus
  • Group insurance benefits
  • Life insurance

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