customer service clerk
4 weeks ago
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 1 to less than 7 monthsWork setting
- Rural area
- Urban area
- Various locations
- Private sector
- Professional association or organizationTasks
- Act as spokesperson for an organization
- Advise clients on advertising or sales promotion strategies
- Assist in the preparation of brochures, reports, newsletters and other material
- Co-ordinate special publicity events and promotions
- Gather, research and prepare communications material
- Prepare and/or deliver educational, publicity and information programs, materials and sessions
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Explain the type and cost of services offered
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Sell merchandise
- Explain procedures, risks and benefits to clients
- Write and edit press releases, newsletter and communications materials
- Answer clients' inquiries and provide informationSupervision
- 11-15 peopleComputer and technology knowledge
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- MS PowerPoint
- MS Office
- Social MediaArea of work experience
- MarketingArea of specialization
- Audio/audio-visual
- Interactive/new media
- Communications
- Corporate social responsibility
- Digital media
- StrategySpecialization/experience (business sales and services)
- DistributionSecurity and safety
- Criminal record checkTransportation/travel information
- Own transportation
- Public transportation is availableWork conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Bending, crouching, kneeling
- Hand-eye co-ordination
- Physically demanding
- Repetitive tasks
- Standing for extended periods
- WalkingOwn tools/equipment
- Cellular phone
- Computer
- Internet accessPersonal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
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