Cage & Count Attendant-FBO

3 weeks ago

Hamilton, Canada CB Canada Full time
Position Summary

Under the direct supervision of the Cage Manager or Supervisor, this position is responsible for exceptional customer service, counting and movement of cash assets from the gaming floor, while accurately managing the care, control, transfer, and balancing of financial assets at the gaming site . Ensures adherence to the Companys policies and procedures, motivates and leads by example and supports Great Canadians learning environment while establi shing a safe and welcoming work environment for all team members.

Key Accountabilities

  • Handles cash transactions including but not limited to foreign currency exchange, cheques, short pays, over payments, cash cou nts, coins and bills
  • Monitor and report all discrepancies and suspicious cash activities
  • Redeem and sell gaming vouchers, value chips, racing tickets and programs
  • Manage, control, transfer and balance financial assets; verifi es and processes machine fills, machine jackpots, cancelled credits, as well as table fills and credits
  • Issues opening floats to varies Departments; reconciles closing floats
  • Transfers and stores floats, keys and record keeping do cuments
  • Documents and reconciles transactional counts for reporting purposes; and reconciles bank deposits and prepare revenue reports
  • Effectively resolve all guest complaints and comments regarding transactions/exchanges
  • Bu ilds strong working relationships with guests and team members; and communicates effectively with all appropriate operational departments
  • Counts bills, coins and cash equivalents; collect Cash Boxes from Slot Machines and Table Games Organizing and securing the storage of count carts, drop boxes, drop buckets and bill cartridges for count pulls
  • Bagging, bundling, securing and transporting financial assets
  • Perform duties in a safe manner; report any potenti al safety hazards to management staff
  • Complies with GCGC Service Operating Procedures to ensure the security and integrity of the count room operation
  • Communicates effectively with all appropriate operational departments and buil ds a strong working relationships with internal and external guests
  • Ensures compliance with licensing laws, health and safety and other statutory regulations
  • Performing other duties as assigned or directed

Educat ion and Qualifications

  • High School Diploma; post secondary education an asset
  • Minimum 1 year of experience in customer service and handling cash (preferably large volumes)
  • Strong knowledge of cash, foreign currency a nd other settlement types
  • Working knowledge of computer software, and ability to learn new software and systems
  • Strong mathematical aptitude, ability to work within a confined space, and have good hand-eye coordination
  • Abi lity to work in a physically demanding area and be familiar with a high-volume, fast paced, shift work environment
  • Excellent communication, multi-tasking, organizational, teamwork and analytical skills
  • Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
  • Ability to successfully obtain a Gaming License

Work Environment Considerations

  • Back office environment, re gular casino and cage environment, standing or sitting for long periods of time, non-traditional work hours

Great Canadian Gaming Corporation is committed to diversity, equity and inclusion and we welcome all qualified ap plicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is re quired. We thank all applicants for their interest, and will contact those qualified to continue in the recruitment process.

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