Security Supervisor-GRR

6 months ago

Elora, Canada CB Canada Full time
Position Summary

Under the general direction of the Shift Security Manager or Regional Security Manager, this position is responsible for monitoring the day-to-day activities of security operations at the site level. Provides input on performance evaluations. Assists with the implementation all new security operations initiatives. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities
  • Provides input for team member performance objectives and evaluations
  • Mentors, coaches and trains front line security staff, including best practices for the non-gaming record keeping system
  • Verifies security timesheets
  • Monitors, documents and reports internal and external violations, unsafe conditions, potential hazards, suspicious per sons and activities of the entire property as directed; prepares electronic statements via a non-gaming record keeping system
  • Enrolls guests into the Self-Exclusion Program
  • Overseeing crowd control for special events
  • Administers and maintains various critical security systems (e.g., Key Control, WINPAC, SIMS, Threat Management System)
  • Reviews surveillance files; maintains site surveillance equipment; reports issues
  • Enforces restricted access by unauthorized persons
  • Observes cashier transactions and slot drops (if applicable); escorts cash and cash equivalent movements
  • Conducts regular patrols of the entire property as directed; identifies risks and conditions that present safe ty issues for team members, guests, facility and company assets
  • Provides or assists with First Aid for team members and guests
  • Tags and reports found property; transfers to Lost and Found
  • Responds to, resolves or escalates security issues
  • May escort guests and team members or assign escort duties as required
  • Performs identification checks as required
  • Liaises and communicates effectively with all operational departments
  • Develops and cultivates strong working relationships with all stakeholders: guests, ownership, team members, regulatory bodies and police authorities
  • Ensures compliance with licensing laws, health and safety and other statutory regulations
  • Performs his/her duties as assigned or directed

Education and Qualifications

  • High School Diploma
  • Minimum 2 years security experience in a gaming environment; supervisory experience an asset; surveillance experience an asset
  • Must be willing to recertify every 3 years for Use of Force
  • Occupational First Aid level 2 an asset
  • Ability to successfully obtain a Gaming License
  • Can understand, speak and write English; fluency in other languages an asset
  • Computer literacy in MS Office

Work Environment Considerations

  • Regular casino/Racino environment, standing and walking for long periods of time, some elements of danger, some exposure to the elements, some exposure to noise, non-traditional work hours

Great Canadian Gaming Corporation is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest, and will contact those qualified to continue in the recruitment process.

Who we are

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you? 

  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
  • We provide you with the tools and technology needed to delight your clients
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
  • Freedom to Innovate: supports new and better ways to be successful.
  • Be your Authentic Self: environment that values diversity as a source of strength.
  • This isn't your typical \'corporate\' job. We work hard and we have fun

The only thing we don’t play games with…..is your career

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment

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