front desk agent

3 weeks ago

Fergus, Canada BEST WESTERN PLUS Full time
  • Education: Secondary (high) school graduation certificate
  • Experience: 7 months to less than 1 yearWork setting
  • Staff accommodation provided
  • Urban area
  • Hotel, motel, resortTasks
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Investigate and resolve complaints and claims
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Provide customer serviceTransportation/travel information
  • Public transportation is availablePersonal suitability
  • Dependability
  • Efficient interpersonal skills
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week

  • Front Desk Agent

    2 weeks ago

    Fergus, Canada ASDIN HOSPITALITY LTD Full time

    Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year **Work setting**: - Staff accommodation provided - Urban area - Hotel, motel, resort **Tasks**: - Register arriving guests and assign rooms - Process group arrivals and departures - Take, cancel and change room reservations - Provide information on hotel...