service advisor

4 weeks ago


Oakville, Canada Canadian Tire Full time
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 35 to 40 hours per week
  • Education:
  • Expérience: Education
  • Secondary (high) school graduation certificateWork setting
  • Retail/wholesale establishment/distribution centre
  • Automobile repair servicesTasks
  • Advise clients on advertising or sales promotion strategies
  • Answer written and oral inquiries
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for refunds and credits
  • Explain the type and cost of services offered
  • Maintain records and statistics
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
  • Perform general office duties
  • Receive and log complaints
  • Sell merchandise
  • Explain procedures, risks and benefits to clients
  • Maintain and manage digital database
  • Answer clients' inquiries and provide information
  • Consult with clients after sale to provide ongoing supportComputer and technology knowledge
  • MS OfficeWork conditions and physical capabilities
  • Attention to detail
  • Fast-paced environment
  • Tight deadlines
  • Work under pressure
  • Bending, crouching, kneeling
  • Hand-eye co-ordination
  • Physically demanding
  • Repetitive tasks
  • Standing for extended periodsPersonal suitability
  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Flexibility
  • Organized
  • Reliability
  • Team player
  • Initiative
  • Judgement
  • Ability to multitask
  • Dependability
  • Quick learnerScreening questions
  • Are you currently legally able to work in Canada?Experience
  • 1 year to less than 2 yearsHealth benefits
  • Dental plan
  • Disability benefits
  • Health care planFinancial benefits
  • Group insurance benefits
  • Life insurance

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