Systems Support Analyst III

2 weeks ago

Kitimat, Canada CB Canada Full time

Systems Support Analyst III - Vancouver, BC
On behalf of our client, Procom is searching for a Systems Support Analyst II for an 11 month contract in Vancouver, BC

Systems Support Analyst III Responsibilities

  • Collaborate with support and procurement teams within the Account, including IMAC, PIMA, and the Service Desk, representing the interests of environment
  • Help and train employees in the Service Now request system and other provided systems, such as Concur and “The Hub”
  • Troubleshoot and escalate problems, both technical- and request- related
  • Manage account requests and configuration, working with remote teams supporting active directory
  • Assist with installation and troubleshooting of standard end user computing equipment
  • Assist with on- and off-boarding of staff and contractors
  • Set up mobile phones (both corporate and personal) for use within the organization
  • Assist in coming up with recommendations and solutions not necessarily available through standard service offerings to the client
  • Track and manage all escalations, service desk tickets submitted on behalf of users
  • Provide support for corporate software, including Microsoft365, SharePoint, and ServiceNow
  • Support and Facilitate issues with Smart Cards
  • Help and train users on collaboration tools, including MS Teams, Logitech video conferencing equipment and SharePoint
  • Help Line managers and project administrators understand and fulfill their roles in the on- and offboarding processes and Joiner-Mover-Leaver (JML) activities. Manage and track JML escalations.
  • Help and train users in the use of printing tools.
  • Coordinate with necessary stakeholders to enact infrastructure changes, including network upgrades and the management of remote “Global Protect Client” VPN software
  • Be able to step in to complete IMAC and JML requests if required by client. This can include data transfer, set up of a new PC, and diskwiping old assets for transport and disposal
  • Coordination of any PC modifications requiring local administrator rights
  • Maintain working order of conference rooms and collaboration spaces assigned to environment.
  • Flexible to adjust working schedule to accommodate user impacting changes such as network outage work which must be completed outside of regular business hours.
Systems Support Analyst II Must Have Skills
  • Client-facing role, successful candidate should be able to develop positive relationships with end user, as well as articulate what they’re doing in a manner that makes sense to the client
  • Troubleshooting – focus on Windows 10; Microsoft 365 Suite; Network Connectivity; SaaS;
  • Remote Support Experience through tools such as Windows Remote Assistance a plus
  • IT Asset Management
  • Experience with capital projects / construction sites a positive
  • Stakeholder management
  • Requirements gathering
  • Networking – support and configuration
  • IT Security and Information Security
  • HSSE Focused – Ensure safety is always the priority
Systems Support Analyst III Assignment Length
  • 11 months

    Systems Support Analyst III Location
    Kitimat, BC (onsite)

    Systems Support Analyst II Start Date
    ASAP

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