user support technician

1 month ago

Hinton, Canada Techise Full time
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 to 40 hours per week
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
  • Experience: 1 year to less than 2 yearsWork setting
  • Computer hardware or software retailer/wholesaler
  • Relocation costs covered by employer
  • Willing to relocateTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate softwareSupervision
  • 1 to 2 peopleCertificates, licences, memberships, and courses 
  • Associate Computing Professional (ACP)
  • Cisco certified network associate
  • Microsoft certified professional (MCP)
  • A+ CertificationComputer and technology knowledge
  • Android
  • Security software
  • Word processing software
  • .NET
  • MS Windows
  • TCP/IPSecurity and safety
  • Bondable
  • Criminal record checkTransportation/travel information
  • Travel expenses paid by employerWork conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Manual dexterity
  • Attention to detail
  • Sitting
  • Combination of sitting, standing, walking
  • Standing for extended periods
  • Bending, crouching, kneelingPersonal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team playerScreening questions
  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?Financial benefits
  • Gasoline paidOther benefits
  • Transportation provided by employer
  • Parking available

  • Facilities Technician

    2 days ago

    Hinton, Canada Randstad Canada Remote Work Freelance Full time

    Description:Primary role will be to respond to One-Call tickets, locate and mark pipeline and pipeline ROW and managing pipeline crossings with third parties.Perform routine operating and maintenance duties at TransCanada's facilities; Assist other technicians, as required;Respond to emergency situations; With minimal direction, utilize and maintain prints;...

  • Facilities Technician

    2 days ago

    Hinton, Canada Randstad Canada Full time

    Description:Primary role will be to respond to One-Call tickets, locate and mark pipeline and pipeline ROW and managing pipeline crossings with third parties.Perform routine operating and maintenance duties at TransCanada's facilities; Assist other technicians, as required;Respond to emergency situations; With minimal direction, utilize and maintain prints;...

  • Field Service Supervisor

    4 weeks ago

    Hinton, Canada Cummins Inc. Full time

    Description Filed service supervisor We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about. We are looking for a talented Field service supervisor to join our team Supervises employees who install, service, and repair...

  • Power Engineer – 4th Class

    2 days ago

    Hinton, Canada BGIS Full time

    Who We Are   BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over...

  • Power Engineer – 4th Class

    2 days ago

    Town of Hinton, Canada BGIS Full time

    Who We Are BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320...