hotel front desk clerk

3 weeks ago

Penticton, Canada 0963872 BC LTD. Full time
  • Education: Secondary (high) school graduation certificate
  • Experience: 7 months to less than 1 year
  • or equivalent experienceWork setting
  • Hospitality industryTasks
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Investigate and resolve complaints and claims
  • Exchange foreign currency
  • Process guests' departures, calculate charges and receive payments
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Provide customer serviceWork conditions and physical capabilities
  • Attention to detail
  • Fast-paced environmentPersonal suitability
  • Client focus
  • Efficient interpersonal skills
  • Flexibility
  • Organized
  • Team player
  • Work Term: Permanent
  • Work Language: English
  • Hours: 32 to 40 hours per week

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