Senior IT Operations Analyst

4 weeks ago

Mississauga, Ontario, Canada RBC - Royal Bank Full time

Job Summary

Job Description

What Is the Opportunity?

The Insurance Technologies team manages a diverse set of applications using various distributed (Windows) and mainframe technologies.

The RBC Insurance Service Level Management Team works in tandem with multiple application support teams within RBC Insurance to ensure change records and implementations abide by the enterprise standards.

In addition to aiding in the communication to the Insurance IT for high priority incidents to allow teams to focus on resolution.

You are also required for 24/7 support calls on a rotating basis.

What will you do:

  • Review and Approve Change Insurance LOB records to ensure they are in line with Enterprise standards
  • Verify and approve Firecall Requests for Insurance.
  • Conduct post incident reviews\lessons learned after resolution.
  • Create, enhance and update reports using ServiceNow (i.e SLA, Changes not closed.. etc)
  • Attend numerous meetings representing RBC Insurance IT
  • Production Support (office hours and rotating on-call)
  • All responsibilities carried out in accordance with Code of Conduct, RBC Values and Leadership Model ensuring adherence to Privacy principles.

What do you need to succeed?

Must Have:

  • Experienced working in an Enterprise IT on-call environment, with 2+ years' experience with ServiceNow
  • In depth knowledge of ServiceNow modules
  • Proven expertise with JCL
  • Experienced with Zeke/Zebb
  • Ability to work 24/7 support calls on a rotating basis.

Nice to have

  • Post- Secondary Education in Computer Science/ Engineering or related field
  • Team Player with a focus on collaboration
  • Passion for troubleshooting and driving results
  • Some experience with Scripting

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Flexible work/life balance options
  • Opportunities to do challenging work

#LI-Hybrid
#LI-POST
#TechPJ

Job Skills

Adaptability, Critical Thinking, Decision Making, Detail-Oriented, Industry Knowledge, Information Technology Infrastructure Library (ITIL), Information Technology Trends, Systems Software, Time Management

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Technology and Operations

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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