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Communications and Consumer Engagement Associate

2 months ago

London, Ontario, Canada Fine Sight Solutions Full time

Join Our Team as a Communications & Consumer Engagement Associate

We are excited to welcome you to our Essential Service Provider Project, where we connect essential businesses to consumers across local communities through direct communication and outreach tactics. Our mission is to make life a little easier and provide go-to technology and service support for individuals as we navigate our "new normal."

About the Role:

  • Engage with customers using strong relationship-building and active listening techniques to provide adequate product recommendations and guarantee customer satisfaction
  • Use a combination of outreach strategies, customer feedback, and brainstorming sessions to gain productive insight and improve communication and marketing methods
  • Work cross-functionally to craft and deliver direct, relationship-focused communication and outreach strategies
  • Build and maintain reliable relationships across multiple levels within the organization and become a subject matter expert for effective communication techniques
  • Create and deliver communication workshops to advise fellow team members on how to understand a customer's needs and effectively communicate the value our client can bring to address their challenges

What We're Looking For:

  • Customer service experience, preferably in the hospitality industry due to the fast-paced nature of the role
  • Ambition, cause-oriented self-starter that willingly goes the extra mile
  • Excellent interpersonal and customer relations skills whether in-person, virtually, or in writing
  • Ability to work in an action-oriented, cross-functional environment
  • Exceptionally bright, passionate mentality with a passion for communication, helping others, and building a rewarding career

Our Commitment to You:

We are committed to making our training and expertise widely accessible to all employees throughout their careers, so regular coaching and mentorship are a daily component of this position.

About Us:

We are a team of dedicated professionals working together to make a positive impact in our communities. We value our employees and strive to create a supportive and inclusive work environment.