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Customer Experience Associate

2 months ago

Montreal, Quebec, Canada Scotiabank Full time

As a Customer Experience Associate, you will be the face of our branches, connecting with customers in a relatable way and helping them achieve their financial goals.

About the role

You will be responsible for providing exceptional service to customers, processing transactions, and nurturing long-standing relationships. Your focus will be on:

  • Discovering customers' needs and listening to understand their requests
  • Processing day-to-day transactions
  • Nurturing rich, long-standing relationships
  • Identifying and fulfilling simple sales opportunities
  • Sharing your knowledge of mobile banking applications and assisting customers with their banking needs

You will be successful in this role if you:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers' needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment
  • Demonstrate an eagerness to learn and determination to succeed

You will be a good fit for this role if you:

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options

You will enjoy a rewarding career path with diverse opportunities for professional development, internal training to support your growth and development, and a competitive compensation and benefits package.

Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future". We help our customers, their families and their communities achieve success through a broad range of advice, products and services.