Senior Consultant

3 days ago

Toronto, Ontario, Canada Zurich Insurance Company Ltd. Full time
Senior Consultant - Business Transformation Job Description

A senior consultant is needed to lead business transformation projects, drive strategic priorities, and implement change management practices in a global insurance provider.

The Opportunity

Zurich Canada is seeking a Senior Consultant - Business Transformation to support local and global strategic and operational priorities. As a senior consultant, you will spearhead top-tier projects, design and implement business practices, and equip sponsors and team members with methodologies and tools for project success.

Key Responsibilities
  • Drive the definition, structuring, execution, and close-out of strategic projects and initiatives.
  • Lead, influence, diagnose, and develop recommendations to solve complex business practice and process problems.
  • Act as a business practice and process improvement Subject Matter Expert (SME) through facilitation, mentoring, and quality review of initiatives and projects.
  • Engage and ensure processes are fit for purpose, supporting the design, build, and test of changes and business readiness/training activities.
  • Ensure specific metrics and measures are incorporated into solutions enabling continuous improvement.
  • Act as a change management lead on cross-functional initiatives and projects to provide a common change management and implementation view.
  • Demonstrate ability to create 'win/win' solutions through leadership, influence, facilitation, and teamwork.
  • Partner across the business on the identification of business improvement opportunities and act as a catalyst to accelerate and drive the execution of solutions.
  • Participate in the development, implementation, and institutionalization of best practices around project execution and change management.
  • Provide methodologies and tools to support sponsors & teams to drive initiatives to intended results, institutionalize the process, and develop a culture that embraces change.
  • Ensure specific metrics and measures incorporated into solutions reflect the business strategy, track progress, capture the impact of changes, and identify further opportunities for improvement.
  • Leverage skills and resources from various functional disciplines (e.g., Operational Transformation, Process Optimization, Data, Information Technology, etc.).
  • May administer one or more business applications, including leading User or Prioritization Councils, annual planning of enhancements and releases, prioritization of enhancements, testing, communication, and implementation.
  • Interact with SMEs and key management across the organization, both locally and globally.
  • Support the Business Transformation leadership in implementing strategic initiatives at team levels.
Job Qualifications

The ideal candidate will have:

  • Bachelor's Degree and 8 or more years of experience in Business Transformation, Business Consulting, or Change Management.
  • High School Diploma or Equivalent and 10 or more years of experience in Business Transformation, Business Consulting, or Change Management Field.
  • Prior Insurance experience; preferably in a P&C environment.
  • Extensive experience in the design and implementation of target operating models, business process transformation/re-engineering, process management, capital projects, data visualization, and reporting.
  • Demonstrable Internal Consulting or Management Consulting experience in the area of Insurance.
  • Ability to develop collaborative relationships.
  • Ability to communicate with all levels of the organization, from entry-level to senior leaders.
  • Strong project management and time management skills.
  • Experience in digital solutions and automation projects, if any, will be an added advantage.
  • Ability to think strategically and solve complex problems.
  • Ability to learn new concepts and capabilities rapidly through self-driven learning and research.
  • Ability to manage multiple priorities.
  • Strong change management, process management, and communication and training plan development experience.
  • Experience leading projects from idea to post-implementation.
About Zurich Canada

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years.

Our Culture

Zurich Canada is proud of its culture, which values diversity, inclusion, equity, and belonging. The company strives to create an environment where everyone feels welcome and valued. Zurich Canada offers a comprehensive health/benefits plan, competitive total compensation package, and access to training and development opportunities.

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