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Pharmacy Claims Auditor

2 months ago


Mississauga, Ontario, Canada The Cigna Group Full time

Business Integrity Auditor

The Business Integrity team at Express Scripts Canada plays a vital role in enhancing the value proposition for customers by ensuring the integrity of health claims and maintaining a network of providers through diligent review and education.

The Business Integrity Auditor is responsible for conducting various types of audits across Canada to validate that providers are compliant with benefit plan design and professional practice regulations.

Key Responsibilities:

  • Perform claim verifications, desk and/or on-site audits to ensure compliance with benefit plan design and provincial legislation
  • Communicate with providers to gather information for audits, educate on claim submission practices, and respond to queries in regards to audit results
  • Assess provider documentation to ensure compliance with ESC's provider agreement, benefit plan design, and provincial legislation
  • Calculate adjustments required to correct claim transactions
  • Prepare, coordinate, and travel to conduct on-site audits at the provider's location, and complete post-on-site audit activities
  • Compile and produce audit reports that are detailed and unbiased
  • Perform self and peer-review to ensure accuracy and quality of claim reviews
  • Track audit activity and summarize results of claim analysis and recoveries on a daily and/or monthly basis for department statistics for presentation to customers
  • Identify trends observed from claim reviews and provide recommendations for risk criteria changes and/or candidates for a desk or on-site audit
  • Recommend incremental and continuous ideas that will increase the ability to prevent and manage risk that will bring the most value to customers
  • Respond to internal and external customer questions professionally, timely, and accurately

Requirements:

  • 2-5 years recent retail pharmacy experience with working knowledge of pharmacy software
  • Valid driver's license and ability to travel in Canada, range of 5-15% of time
  • Graduate of an accredited pharmacy education program; R Ph.T. designation is preferred
  • In-depth knowledge of pharmacy benefits, reimbursement, and pharmacy regulations
  • Previous audit/investigation experience
  • Ability to manage confidential information
  • Effective time management and organizational skills
  • Strong critical thinking skills with ability to analyze, problem-solve, and mediate difficult situations
  • Self-driven, curious, capable of working independently with minimal supervision
  • Strong interpersonal skills: team player and ability to work cross-functionally with other departments
  • Flexible, resourceful, with a mindset that embraces and champions change
  • Ability to manage high-priority tasks in a fast-paced environment
  • Ability to research and effectively communicate findings
  • Passionate about development and continuous learning
  • Excellent verbal and written communication skills
  • Proficiency in MS Office (Excel, Word, Outlook)
  • Bilingualism (French & English) is an asset
  • LOMA or HIAA training would be an asset

About Express Scripts Canada

Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third-party administrators, and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service, and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive, and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.