Ambulance Communications Officer

3 weeks ago

Lindsay, Ontario, Canada Ministry of Health Full time
Effective, January 1st, 2024 the correct salary range for this position will be $37.36 to $45.69 per hour in compliance with OPSEU collective agreement provisions. The new rates, effective retroactive to January 1, 2024, were recently confirmed and dates for implementation of the new salary rates are still to be determined.


Consider this challenging and rewarding opportunity as an Ambulance Communications Officer with the Ministry of Health, Lindsay Central Ambulance Communications Centre (CACC) where you will coordinate life-saving work.


Central Ambulance Communications Centres across the Province receive 911, emergency and non-emergency requests for ambulance services and ensure the right people and resources arrive on scene, no matter the time of day or place.

You will join a team of dedicated individuals who serve Ontario's citizens and visitors with high-quality pre-hospital care and are often the first point of contact for patients entering the Ontario health care system.

Learn more about the recruitment process, training program and certification for a career as an Ambulance Communications Officer here.

We have also developed a self-assessment survey to help you determine if a career as an Ambulance Communications Officer is the right fit for you.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.


We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.


Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.


We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code.

Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?In this role, you will:

  • Process 9-1-1 emergency and non-emergency requests for ambulance service using a complex Computer-Aided Dispatch system
  • Provide timely and accurate dispatch services to callers, ambulance service providers, and other emergency health services system stakeholders.
  • Communicate with individuals who are under stress in a respectful, patient, and calming manner
  • Apply your critical thinking and problem-solving skills to assess real-time emergency situations
  • Direct ambulance movements and coordinate response efforts with partners such as Fire, Police and Ornge Air Ambulance
  • Provide pre-arrival instructions including first aid and telephone-assisted cardio-pulmonary resuscitation (CPR) while awaiting the arrival of paramedics or tiered emergency responders.


Ambulance Communications Officer Training Program:

Upon hiring the successful candidate will be required to complete a comprehensive six-week Entry-to-Practice (ETP) training program. The training will focus on core protocols, procedures, and systems for land ambulance dispatching and emergency call taking.

If successful the employee will then return to their dispatch centre for an up to 6-month, local on-the job training and coaching program.

For training only, the incumbent will be required to work full-time hours.

This will allow them to develop and enhance their newly acquired skills with the support of experienced peers and supervisory staff.

Hours of Work
Ambulance Communications Officers work pre-scheduled shifts for up to 40 hours per week. You are expected to work rotating shifts in a 24/7 environment, including weekends and holidays.

How do I qualify?MandatoryJob offer is conditional on the candidate successfully completing the following requirements:

  • Proficiency in typing at 35 w.p.m. with 90% accuracy
  • Successfully pass CritiCall pre-employment testing
  • Security clearance, including Criminal Record Check
  • Entry-to-Practice (ETP) training and local on-the job training
  • Ambulance Communications Officer Certification
  • Standard First-Aid and Targeted Responder CPR Certificate within 30 days of employment
  • Restricted Radio Operator Certificate within 30 days of employment
Multi-Tasking, Organizational and Memory Recall Skills

  • You can coordinate and prioritize multiple concurrent calls for services and delegate tasks when required
  • You can maintain control of situations under pressure and manage on-going stress effectively
  • You have memory recall skills to receive and retain critical information from callers
Decision Making, Problem Solving and Critical Thinking Skills

  • You have professional judgement to assess "real-time" circumstances of emergency situations to determine and deploy appropriate assistance to callers
  • You can critically assess and anticipate problems to determine alternative solutions that will ensure the timely delivery of effective patient care.
  • You have the ability to acquire, interpret and apply knowledge of Central Ambulance Communications Centre operations, policies, practices and processes, as well as sections of the Ambulance Act and other related Acts.
Interpersonal, Communication and People Skills

  • You have patience, empathy, and assertiveness to effectively communicate with callers and maintain control of a call while calming others
  • You can manage issues using appropriate communication techniques and escalate when necessary
  • You have written communication skills to update information, prepare reports, and respond to requests for information.
  • You have teamwork skills to work collaboratively with others in a fast-paced, critical incident environment
  • You have listening skills to function effectively in a non-visual environment to receive, discuss and understand detailed information from callers
Other Professional Skills

  • You demonstrate customer service skills and respect towards others in all areas of your work
  • You have proficiency in computer software and computer-based telecommunications applications
  • You can demonstrate resiliency in the workplace by remaining positive, flexible, and organized even under pressure.
  • You have the ability to work in a fast-paced, high stressful environment.

  • Research Outreach and Communications Officer

    5 days ago

    Lindsay, Ontario, Canada Fleming College Full time

    Fleming is located in the heart of the Kawartha Lakes Region in Central Ontario, Traditional Mississauga Anishinaabe Territory and covered by the Williams Treaties, a beautiful place to live and work, surrounded by natural beauty and a mere 90 minutes north-east of Toronto. The College's 6,800 full-time and 10,000 part-time students, including hundreds of...

  • Community Coordinator

    5 days ago

    Lindsay, Ontario, Canada Tribute Communities Full time

    Administration & Community CoordinatorLocation: LindsayThe CompanyTribute Communities is an award-winning builder with over 40 years' experience who has built more than 40,000 homes and condominium suites across the GTA.Tribute has won many awards for our workmanship and dedication to service, but also for our business practices which were recognized with...

  • Community Housing Worker

    5 days ago

    Lindsay, Ontario, Canada Kawartha Lakes Full time

    Job Title: Community Housing Worker Wage: $37.62 hourly (2023) Reports to: Manager, Tenant Services Location: 68 Lindsay St. N, Lindsay, ON. Combination of approximately 30% of time in an office environment and 70% directly engaging clients/tenants in KLH communities with occasional travel to various work locations Hours of Work:- Normal working hours are...

  • Community Housing Worker

    5 days ago

    Lindsay, Ontario, Canada City of Kawartha Lakes Full time

    Job Brief:coordinate and deliver in-community tenant services including housing supports, plan and execute community development initiatives, resolve tenancy and community problems, and conduct property management functions. Employment Status:Permanent Full time Union:CUPE 855 Inside Open To:Internal/External Applicant(s) Closing Date:09/06/24 Duration (if...

  • Personal Support Worker

    4 days ago

    Lindsay, Ontario, Canada Caressant Care Mary St. Lindsay Full time

    Reporting to the Registered Staff, the Personal Support Worker provides direct personal and nursing care to residents to fulfil their physical, intellectual, emotional, social and spiritual needs in compliance with internal policies, procedure, and work routines.Key Responsibilities and Skills: Assist in providing direct care for residents; assist with...

  • Community Development Coordinator

    5 days ago

    Lindsay, Ontario, Canada Kawartha Lakes Full time

    Job Description Ensure a high degree of innovation and quality in services, respond to the changing interests and demographics of the community Establish short and long term marketing and promotional plans in cooperation with the Division staff and monitor and evaluate the effectiveness of the strategies Prepare and monitor budgets for the delivery of...

  • Financial Aid Officer

    4 days ago

    Lindsay, Ontario, Canada Fleming College Full time

    Fleming is located in the heart of the Kawartha Lakes Region in Central Ontario, Traditional Mississauga Anishinaabe Territory and covered by the Williams Treaties, a beautiful place to live and work, surrounded by natural beauty and a mere 90 minutes north-east of Toronto. The College's 6,800 full-time and 10,000 part-time students, including hundreds of...

  • Community Impact Reporting Project Manager

    4 days ago

    Lindsay, Ontario, Canada Pinnguaq Association Full time

    Job Title: Reporting Project ManagerReports to:COOLocation: Lindsay OfficeSalary: $60,000Be part of the innovative future of STEAM (Science, Technology, Engineering, Arts, and Math) learning and digital skills training by joining our team. Working alongside rural, remote, Indigenous and other communities, Pinnguaq supports the development of STEAM skills...

  • Personal Support Worker

    5 days ago

    Lindsay, Ontario, Canada TLC Kitchener Nursing & Home Care Full time

    TLC Kitchener is looking to hire qualified Personal Support Workers in Fenelon falls, Ontario.Why Work With TLC Kitchener?- Training with Pay- Flexible Schedule- Competitive hourly payAbout UsTLC Kitchener is a Canadian-owned and operated staffing agency. We have been in the business of providing qualified and experienced Registered Nurses, Registered...

  • Resident Program Manager

    4 days ago

    Lindsay, Ontario, Canada Extendicare Full time

    Job Description: RESIDENT PROGRAM MANAGERAt Extendicare, we believe that working as a team and celebrating achievements creates an environment that allows us to reach our potential. As a valued member of our recreation team, you will assume ultimate responsibility for providing high-quality care while maintaining a safe and healthy environment for residents...

  • Temporary Privacy and Records Management Officer

    5 days ago

    Lindsay, Ontario, Canada Trillium Lakelands District School Board Full time

    Temporary Privacy and RecordsManagement OfficerContract Dat e: January 2024 to December 2024 (with the possibility of an extension)Salary: $72,917Hours: 35 hours per weekWorksite: Negotiable - Lindsay Education Center or Muskoka Education CenterNote: travel through the entire TLDSB area may be requiredPosting:MMTrillium Lakelands District School Board...

  • Permanent Full Time Payroll Officer 1

    5 days ago

    Lindsay, Ontario, Canada Trillium Lakelands District School Board Full time

    ***PERMANENT FULL-TIME PAYROLL OFFICER 1atLINDSAY EDUCATION CENTRE:This permanent, full-time (12 month) position will commence as soon as possible after hiring.Job Function:***As a member of the Payroll team, this position shares the responsibility of ensuring a confidential, high level of service to employees. Specifically, the position is responsible for...

  • Permanent Full Time Payroll Officer 1

    5 days ago

    Lindsay, Ontario, Canada Trillium Lakelands District School Board Full time

    PERMANENT FULL-TIME PAYROLL OFFICER 1atLINDSAY EDUCATION CENTREThis permanent, full-time (12 month) position will commence as soon as possible after hiring.Job Function:As a member of the Payroll team, this position shares the responsibility of ensuring a confidential, high level of service to employees. Specifically, the position is responsible for...

  • Office Assistant

    4 days ago

    Lindsay, Ontario, Canada Hastings and Prince Edward District School Board Full time

    Start Date: September 5, 2023Location: Queen Victoria School, Belleville, ONSchedule: 17.5 Hours per weekSalary: $ $25.00 per hour (compensation also includes a comprehensive benefits package (including extended health and dental, life insurance, health care spending account), participation in the OMERS pension plan, competitive vacation and sick leave, and...

  • Administrative Assistant/Office

    5 days ago

    Lindsay, Ontario, Canada EightSix Network Inc Full time

    H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation,...

  • Citizen Services Officer

    4 days ago

    Lindsay, Ontario, Canada Service Canada Full time

    Education: Secondary (high) school graduation certificate Experience: 7 months to less than 1 yearTasks: Ascertain facts on issues such as reason for loss of employment and availability for work Provide clients with informationComputer and technology knowledge: Database software MS Outlook MS WindowsSecurity and safety: Basic security clearance Credit...

  • RIBO Licensed Insurance Broker

    5 days ago

    Lindsay, Ontario, Canada Darling Insurance Full time

    Darling Insurance is seeking an experienced broker to join the team at our office located in Omemee, OntarioDarling Insurance is well known in our community, with offices located in Omemee, Lakefield and Peterborough. We have been in business since 1926 and currently employ more than 40 amazing people.To be successful in this role, you will need a valid RIBO...

  • Cleaner

    5 days ago

    Lindsay, Ontario, Canada Canadian Mental Health Association-Haliburton, Kawartha, Pine Ridge Full time

    The Cleaner is an office/residential cleaner position and cleans the administrative office building and C.M.H.A. H.K.P.R. managed apartments, as assigned.Location: LindsayStatus: Part-time (22 hours bi-weekly)Posting# CLN-PT-KL-04-24Wage: $17.00 per hourApplication Deadline:12:00 noon on May 7, 2024**Key Responsibilities1. General Cleaning Tasks Transport...

  • Ward Clerk

    4 days ago

    Lindsay, Ontario, Canada Caressant Care Full time

    Caressant Care McLaughlin Road, is seeking a Ward Clerk to join our accomplished team of professionals at our 96-bed long term care home in Lindsay, Ontario. As a Ward Clerk, you will contribute to the maintenance of resident health records, provide assistance with new admission and discharged charts, filing, and audits as assigned. You will book...

  • Articling Student

    5 days ago

    Lindsay, Ontario, Canada J.D. Barnes Limited Full time

    J.D. Barnes is the largest organization of its kind in Canada providing land surveying, bathymetric surveying, underground utility mapping, aerial mapping, land information solutions and integrated online data solutions coast to coast.J.D. Barnes is currently looking for enthusiastic and self-motivated ARTICLING STUDENT for our Lindsay location.The Articling...