Senior Service Engineer

3 weeks ago

Winnipeg, Manitoba, Canada Xerox Canada Ltd. Full time
Description & Requirements

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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at and explore our commitment to diversity and inclusion.
We are currently seeking a highly skilled and experienced Tier 3 System Administrator to join our IT team. This role is pivotal in providing advanced support for our managed services, overseeing the infrastructure (servers, networks, phone systems, and cloud infrastructure including Office 365), and ensuring the seamless operation of our IT systems.
Key Responsibilities:
  • Provide Tier 3 support for our Managed Services, troubleshooting complex issues and ensuring high levels of system performance and reliability. This role demands prompt resolution of problems to maintain optimal service delivery timelines.
  • Administer, manage, and optimize infrastructure components including servers, networks, and cloud environments (Azure and Office 365).
  • Plan and execute IT projects, including system enhancements and migrations, with a focus on cloud environments.
  • Manage and maintain AD, ADDS, DNS, DHCP, File Servers, Hypervisors, and Failover Clusters.
  • Perform proactive system maintenance, security reviews, audits, upgrades, and optimization to ensure system integrity and security.
  • Design and implement hardware and software policies and processes, establishing secure practices and machine best practices.
  • Liaise with stakeholders to create a platform roadmap and define priorities.
  • Participate in afterhours on-call support rotation. (weekly)
  • Ensuring timely updates on incident status, upcoming changes, and agreed service interruptions to clients is crucial.

Requirements:
  • Completion of a post-secondary program in IT or a similar discipline, or equivalent education and experience.
  • At least 5 years of related experience in System and Network Administration roles.
  • Expertise in Microsoft Office 365 and comprehensive knowledge of Azure Active Directory.
  • Strong understanding of clustered and virtual storage solutions, and Hypervisor troubleshooting.
  • Proficient in managing physical Hypervisor hosts, Windows Physical servers, and maintaining server architecture security as well as Backups.
  • In-depth knowledge of networking, including routers, switches, firewalls, LAN, WAN, VPN, network security systems, and intrusion detection systems.
  • Experience with Intune, Defender, Exchange, and other Microsoft applications.
  • Possessing strong collaboration and communication skills, this role requires working in a team environment that involves teaching, collaborating with, and assisting other technicians of various skill levels.
  • The candidate must manage projects effectively and interact efficiently with stakeholders.
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