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Front Receptionist

3 months ago

Hamilton, Ontario, Canada Carmen's Group Full time
Carmens Event Centre is an elegant venue that has served as a Hamilton landmark for almost 40 years. Carmens Event Centre creates a grand, elegant and timeless setting for any event. Carmens Event Centre is part of Carmens Group; an entertainment and hospitality company committed to creating extraordinary experiences for our clients and guests.
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If you have the desire to work as a professional Front Receptionist in an upscale and romantic environment and are looking to join a team of champions, we want to meet you

We currently have a part-time, temporary opportunity available for team members with daytime availability both mid-week and on weekends. This is a great opportunity for someone who is looking to expand their skills in the hospitality industry.

THE FRONT RECEPTIONIST HAS THE OPPORTUNITY TO:
  • Respond to telephone, email and in person inquires in a timely, friendly and efficient manner including confirmation of event details and concerns
  • Greet clients and visitors upon arrival and direct them to the appropriate area/person in a polite and professional manner; offer beverages when necessary
  • Responsible for reporting on needed office supplies and maintaining inventory, purchase orders and vendor relationships
  • Present a positive and professional image of the organization to all guests, visitors, vendors and other interactions
  • Maintain the foyer and reception area in an organized and clean fashion
  • Collect and distribute company mail for Carmens Event Centre
  • Receive and record incoming payments from clients
  • Organize, maintain and coordinate records and files in their proper locations and audit files to ensure appropriate documentation and information is up to date
  • Respond to inquiries that come in via telephone, email and website etc. and direct the client the appropriate team member in a timely and accurate manner
  • Track and/or update customer information, questions and conversations utilizing the event software (Event Temple) as the database
  • Assist with booking sales appointments for the Carmens Event Centre sales team; reach out to clients and confirm appointments
  • Assist with Catering inquiries and coordination as required
  • Ensure the décor centre is organized and prepped for appointments at all times
  • Set up client's personal items for their event as required
  • Other duties as assigned
POSITION REQUIREMENTS:
  • Diploma in office administration or equivalent work experience an asset
  • Intermediate level experience working with Microsoft Suite (Microsoft Word, Excel, Power Point) is required.
  • Experience working with Event Temple an asset
  • 1-2 years previous customer service experience required
  • Excellent oral communication skills required
  • Positive interpersonal skills with an emphasis on leadership
  • Excellent organizational and planning skills with a strong attention to detail
  • Ability to work well under pressure
  • Ability to work cohesively with fellow colleagues as part of a team
  • Experience handling payments an asset
WHAT CAN WE OFFER?
  • Great Place to Work Certified
  • Competitive wage package
  • Pay on demand
  • Flexible work schedule
  • Day shifts
  • Wellbeing programs
  • Participation in staff events
  • Worldwide hotel discounts
  • Restaurant discounts
  • Opportunities for growth and a chance to play a role in our vision to continue being innovators and industry champions within the Hamilton hospitality community
Carmens Group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 40 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmens Event Centre, The C Hotel, The Lakeview, The Hamilton Convention Centre, fig&lemon Catering, Mercanti Specialty Foods, and The Arlington Hotel & River's Edge. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue.

Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.

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