Spa Coordinator

Working at the Wickaninnish Inn, a Relais & Châteaux property, means experiencing a lifestyle beyond the ordinary and collaborating with a team of passionate, trained professionals focused on delivering the highest standards in hospitality. As a small and dedicated team, every role plays an integral part in creating and delivering extraordinary guest experiences. Achieving the highest service levels attainable requires an engaging and supportive work environment, which is why we pride ourselves on fostering skill development and advancement opportunities. Your Relais & Châteaux experience is a hallmark of service excellence that is recognized and valued around the world.

Be a part of our belief in stewardship of our community and environment. Perched on nature's edge, we have easy access to remote beaches, year-round hiking, surfing and fishing, and a thriving arts community.

The Wickaninnish Inn offers year-round working schedules and temporary shared staff housing opportunities for those who qualify, giving you ample time to get out and explore and participate in community events. Join us for your adventure where friendships are forged and acquired skills last a lifetime.

As a small and dedicated team, every role is integral to creating the extraordinary experience of the Ancient Cedars Spa. Inspired by nature, our practitioners, attendants, estheticians and coordinators ensure that each treatment is personalized within a calm, soothing environment. Team members need to have excellent interpersonal skills and a passion for health and well-being.

Join our Spa Team as a Coordinator where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World's Best Hotel. This position can be held part-time in conjunction with the role of Spa Attendant.

As a Spa Coordinator you will:

• Be true to the mission statements of the Inn. Constantly ensure that the "5 C" standards of Relais & Chateaux, the AAA standards, Forbes and Wickaninnish Inn service philosophies are followed.
• Greet guests immediately as they arrive in Ancient Cedars Spa;
• Answer the telephone and complete treatment bookings;
• Manage guest bookings for treatments in the Spa with accuracy and attention to detail, and be prepared to answer questions regarding the services available;
• Have a strong understanding of all products sold in Ancient Cedars Spa and answer guest and employee questions about the spa's products, prices and inventory;
• Complete transactions for the guests when they are leaving, and/or purchasing items from, the spa;
• Participate in Retail programs, training and meetings;
• Complete assigned administrative duties;
• Be proficient in the opening and closing duties of the spa;
• Assist with Spa Attendant shifts when necessary;
• Assist in spa cleaning and organization of all areas of the spa, including closure day and reopening day.

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• Excellent interpersonal and verbal communication skills
• Previous spa product line knowledge an asset
• Strong organizational skills, initiative thinking and ability to multitask
• Ability to schedule guest bookings for maximum treatments per day, and deal with guests in a professional manner in person and on the phone;
• Previous experience of 1 year in another spa or a full service hotel, an asset
• Working knowledge of Maestro, Excel, Word, and Internet applications preferred
• Must embrace the philosophies of wellness and healing through spa experiences
• Exemplary customer service skills and a demonstrated willingness to exceed guest expectations
• A mutual understanding of your employment duration will be determined during your interview

Salary/Wage: $20.00 per hour

When you work at the Wickaninnish Inn, you're part of a family-owned property with roots in Tofino since the 1950s. We have strong growth opportunities and, if possible, always hire from within first when promotions are available. We want to see our staff thrive; which is why, alongside the following benefits, we want to support them as members of our community outside of their professional roles. We sponsor many local events and offer opportunities for staff to put paid hours towards volunteering efforts. We have a number of interest committees — Sustainability Committee, Staff Committee and Health and Safety Committee—where team members have a direct impact and influence the way we operate. Lastly, working under the Relais & Châteaux banner enables staff to move on to amazing properties throughout the world if they are interested in pursuing interests and careers outside of Tofino.

A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you'll have access to alongside your experience at the Inn:

By submitting an application you are attesting that the information given is accurate and you give consent to the Wickaninnish Inn to verify through means of previous employer contact and collection of information directly or in directly through public social media. As we receive a high volume of e-mails, we are only able to respond directly to you if your Resume and interests align with our currently available positions.