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Product Specialist
2 months ago
We are seeking a highly motivated and results-driven Product Advisor to join our team at OpenRoad Auto Group. As a Product Advisor, you will play a key role in delivering exceptional customer experiences and driving sales growth.
Key Responsibilities- Customer Service: Provide top-notch customer service by understanding each client's vehicle needs and preferences.
- New Business Development: Identify and pursue new business opportunities through prospecting and referral networks.
- Sales and Demonstrations: Sell new and pre-owned vehicles, and conduct test drives to showcase features and benefits.
- Product Knowledge: Stay up-to-date on all products, including features, specifications, prices, colors, options, and standard equipment.
- Closing Techniques: Effectively use closing techniques to secure sales and meet productivity goals.
- Customer Delivery and Follow-up: Ensure customers understand vehicle operating features, warranty, and paperwork to build customer loyalty.
- Service Department Introduction: Introduce customers to Service Department personnel to emphasize the quality and efficiency of our service operations.
- Goal Setting and Planning: Set and achieve monthly productivity goals by planning and organizing sales strategies.
- Dealership Processes and Procedures: Follow all dealership processes and procedures to maintain an excellent Customer Satisfaction Index rating.
- Team Collaboration: Attend department meetings and work collaboratively with colleagues to achieve sales targets.
- Interpersonal Skills: Possess excellent communication and interpersonal skills to build strong relationships with customers and colleagues.
- Computer Skills: Demonstrate strong computer skills, including internet and MS Office, to maintain accurate records and data.
- Negotiation and Decision-Making: Effectively negotiate and make sound decisions to drive sales growth and customer satisfaction.
- Licenses and Certifications: Hold a valid British Columbia Driver's License and a Current VSA MDC License.
We are a leading automotive retail group in Canada, representing 20 brands across 25 locations. We are committed to delivering exceptional customer experiences and providing a collaborative, friendly, and progressive work environment.
