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Customer Experience Associate 26.25 hours, Nelson Square Branch, Victoria BC

4 months ago

Victoria, British Columbia, Canada Scotiabank Full time

Requisition ID: 199281

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

As a Customer Experience Associate, you play a crucial role in our branches. Scotiabank places customers at the forefront, aiming to assist them in reaching their financial objectives.

Customer Experience Associates are focused on people and aim to connect with customers in a relatable manner. As a key part of the Canadian Banking Branch network, your main responsibilities include:

  • Proactively understanding customer needs and listening to their requests
  • Handling day-to-day transactions
  • Cultivating enduring relationships
  • Identifying and capitalizing on basic sales opportunities to meet branch targets
  • Leveraging your tech expertise to introduce clients to our mobile banking apps and aid them in managing their banking affairs more efficiently
Is this role right for you? In this position, you will:
  • Forge strong customer connections and offer exceptional service
  • Discover and address customer needs
  • Explain complex ideas in a clear manner
  • Demonstrate success in a target-driven setting and contribute positively to a team environment
  • Show eagerness to learn and a drive to excel
Do you possess the skills required to excel in this position? - We're excited to collaborate with you if you:
  • Have demonstrated customer service skills through work or community engagement
  • Can offer help professionally, warmly, and efficiently
  • Are open to flexible work schedules
  • Are comfortable in basic sales scenarios
  • Possess strong technical skills and can advocate digital banking options to customers
What's in it for you?
  • The chance to join an innovative organization with a team of creative thinkers
  • A fulfilling career path with various opportunities for growth
  • Internal training for career advancement and skill enhancement
  • An organization dedicated to making a positive impact in communities
  • Recognition and rewards for high performance, along with leadership support for your development
  • Competitive compensation and benefits

Location(s): Canada : British Columbia : Victoria

Scotiabank is a prominent bank in the Americas, driven by the purpose of helping customers and communities achieve success through various banking services. At Scotiabank, diversity and inclusivity are highly valued, with a commitment to providing an accessible and welcoming environment for all. To request accommodation during the recruitment process, please contact our Recruitment team directly online. Thank you for considering a career at Scotiabank