Customer Service Clerk

4 weeks ago

Terrebonne, Quebec, Canada Randstad Canada Full time
Vous avez de l'entregent et aimez développer d'excellentes relations avec la clientèle? La satisfaction du client est une priorité pour vous? Vous vous démarquez par votre savoir-être et votre belle attitude et vous agissez de manière très respectueuse envers les clients? Vous parlez français et anglais et vous avez envie de joindre une équipe dynamique et professionnelle?

Nous sommes à la recherche d'une personne au service à la clientèle ainsi qu'à la prise de commandes pour une entreprise de Terrebonne. Joignez les rangs d'une entreprise familiale québécoise qui est entièrement dédiée à offrir une gamme complète des produits destinés à différentes industries.

Voici une offre à ne pas manquer.

Advantages
- Salaire en fonction de l'expérience, à partir de 45 000$ annuellement.
- Emploi permanent offrant une belle stabilité d'emploi
- 4 semaines de vacances par année WOW
- Environnement stimulant, incluant une cuisine complète, une salle d'entraînement, une salle de séjour avec table de pool, une grande terrasse extérieure, etc.
- Régime d'assurance collective
- REER collectif 50% par l'entreprise
- Service de télémédecine 24/7
- Bonification basée sur la croissance de l'entreprise (carte-cadeau mensuelle généreuse)
- Stationnement gratuit sur place
- Équipe de travail chaleureuse et dynamique
- Horaire: 8h-17h 40h/ semaine
- Poste sur la Rive-Nord, terminé le trafic

Responsibilities
Description du poste :
-Assurer et traiter la gestion efficace des prises de commandes;
-Effectuer des appels aux clients pour donner suite aux demandes de renseignement;
-Documenter et faire le suivi à l'interne de toutes demandes des clients;
-Effectuer un support technique aux clients au besoin;
-Établir et développer d'excellentes relations avec les clients et s'assurer de leur satisfaction;
-S'occuper des demandes et plaintes des clients et en assurer le suivi;
-Faire le suivi et proposer des alternatives aux produits en rupture de stock ou en remplacement;
-Contacter les clients qui ont des produits B/O afin de faire un suivi de date pour la réception;
-Coordonner les ramassages des commandes au comptoir;
-Rester à l'affut des nouvelles opportunités et tendance en les partageant au chef de l'équipe;
-Toute autre tâche connexe.

Qualifications
Vous êtes la personne recherchée si vous êtes :

- Bilingue; excellentes aptitudes en communication orale et écrite
- Très bonne connaissance des applications Microsoft Office
- Expérience dans le domaine, ou toute combinaison équivalente de formation et d'expérience, un atout
- Excellentes aptitudes en service à la clientèle

Summary
Ce poste de représentant au service client à Terrebonne vous intéresse?
Contactez Elyse et Stephanie

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.

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